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BBB is Proposing Program and Fare Adjustments for MODE - April 10, 2019 Public Hearing
March 21, 2019

Update: The following revised proposal for MODE program and fare adjustments will be presented at the Santa Monica City Council meeting on June 25, 2019 at 5:30pm:

Click here for more details.

Big Blue Bus is hosting the following public hearing in April for its Mobility On-Demand Every Day (MODE) program, on proposed program and fare adjustments that are scheduled to take effect September 2019:

Wednesday, April 10, 2019 | 10am - 12pm

Santa Monica Main Library
2nd Floor, Multi-Purpose Room
601 Santa Monica Blvd.
Santa Monica, CA 90401

Proposed Program & Fare Adjustments

Big Blue Bus is proposing adjustments to MODE in four (4) areas:

  1. Fare Adjustments: Fare increases beginning September 2019. Low-income members may qualify for reduced fares, using income verification. Companions and Personal Care Attendants (PCAs) traveling with a MODE member ride for free.
  2. Monthly Trip Cap: Reduce the number of eligible MODE rides per member from 40 to 36 rides per month.
  3. Minimum Age Requirement: Increase the minimum age required for older adults to enroll in the program from 60-years-old to 62-years-old.
  4. Medical Appointment Trips: MODE members encouraged to travel to/from medical appointments outside of Santa Monica on weekdays between 10am and 3pm.

Proposed Fare Adjustments


Current Fare

Proposed Fares

Sept. 2019 - Dec. 2020








Low Income*





Companion & PCA



* Low-income status will be verified through enrollment in Metro's LIFE program for transit discounts.

Proposed Program Adjustments




Monthly Trip Cap



Minimum Age Requirement

Senior: 60
Disabled: 18

Senior: 62
Disabled: 18

Medical Appointment Trips outside of Santa Monica

Trips can be taken any time during service hours.

Encourage weekday trips to be taken between 10am and 3pm.

Why are these proposed adjustments necessary?

Since the MODE program launched in July 2018, members have taken nearly 30,000 trips to medical appointments, shopping destinations, social events and services, and more. In fact, MODE is carrying more than twice as many riders per day than the former Dial-a-Ride program carried, while operating under the same budget. The success of MODE thus far, reflects how essential on-demand, curb-to-curb transportation is to Santa Monica residents. Big Blue Bus is proposing changes to MODE to help control costs, and ensure that the program remains sustainable and accessible to all eligible members of the community.

Getting to the Public Hearing

Ride Big Blue Bus routes 1, 2, 3, 5, 7, 8, 9, 18, Rapid 3, or Rapid 7 to the Santa Monica Main Library. Parking is available in the library garage (enter on 7th St. just north of Santa Monica Blvd.).

For MODE members requiring a wheelchair accessible vehicle, please reserve your trip in advance by calling the MODE Call Center at: 310-458-MODE (6633).

Special Needs

The venue is ADA-accessible. Disability and translation accommodation requests should be made at least three (3) days prior to the hearing by calling: 310-458-1975 ext. 5130.