Contact Us

We welcome your feedback and suggestions. Here's how to connect with us:

Visit Blue in person


Customer Service


1444 4th St.
Santa Monica, CA 90401
Just north of 4th St. & Broadway



M - F  7:30 a.m. - 5:30 p.m.  Sat. 12 p.m. - 6 p.m.
(only phone assistance 

(310) 451-5444


Need help afterhours?
Dial 511

Se habla español.    


Contact Forms

Thank you for taking the time to write to us. We appreciate your feedback. Find and click the button describing the category that best suits your needs and share as many details of your experience as possible.

We hope you will ride with Big Blue Bus again soon.

Employee Spotlight: Meet our team

Get to know the team working behind the scenes to provide Planning and Community Engagement support. We work on a answering Big Blue Bus questions, big and small, and to keep you informed of important initiatives, news updates and service impacts!

 Suja Suja
Suja has been with the BBB for about 3 years and has the honor and privilege of managing the Planning and Community Engagement team. Her favorite mode of travel is by bicycle. In her free time Suja enjoys traveling and discovering new places to eat.
   Terry Teri
Teri is BBB's Transit Advertising Coordinator. She is celebrating her 20th year of service at the City of Santa Monica. She loves the Dodgers, Lakers and is proud to be a U.S.C. alumnus. Go Trojans! She manages the Ad Sales program. Please contact her for all your bus advertising needs.
 Jennie Jennie
Jennie is the Community Engagement Officer and develops and executes both marketing and public information campaigns for BBB. Communicating information to customers in a clear and fun way is both a joy and challenge. During her downtime, she enjoys running in Palisades Park and becoming an ice cream connoisseur.
   sirinya pic 2 Sirinya
Sirinya is the Transit Marketing Coordinator and works on initiatives to build ridership and to improve the customer experience. You can find her on BBB with her Xootr Scooter. She lives in Santa Monica and volunteers at the Santa Monica Animal Shelter in her free time.
 Cynthia Cynthia
Cynthia has been with BBB for over a decade serving as a Customer Service Representative. She assists customers with travel planning. Additionally, she makes sure customer feedback and inquiries are resolved in a timely fashion. She enjoys jigsaw puzzles, scary movies, and loves animals!
   Laurie Laurie
Laurie is BBB's in-house Graphic Designer. She creates print and digital media for BBB's marketing campaigns, maps and schedules, and bus stop displays. When she is not at work, you can find her enjoying the great outdoors with her tiny four-legged friend Juliet.


Key Departmental Contacts


Employment at Big Blue Bus


Interested in working for the Big Blue Bus? Visit the City of Santa Monica's Human Resources site for information on job opportunities and more.

Customer Service:
310 451-5444

1660 7th Street, Santa Monica, California 90401
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