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Contact Us

We welcome your feedback and suggestions. Here's how to connect with us:

Customer Service

(310) 451-5444 Se habla español.

Monday - Friday 7:30am - 5:30pm
Saturday 12:00pm - 6:00pm (only phone assistance available)

Need help after hours? Dial 511

Visit Blue in person

1334 5th Street
Santa Monica, CA 90401

(Just north of 5th St. & Santa Monica Blvd.)


Contact Forms

Thank you for taking the time to write to us. We appreciate your feedback. Find and click the button describing the category that best suits your needs and share as many details of your experience as possible.

We hope you will ride with Big Blue Bus again soon.

Employee Spotlight: Meet our team

Get to know the team working behind the scenes to provide Planning and Community Engagement support. We work on a answering Big Blue Bus questions, big and small, and to keep you informed of important initiatives, news updates and service impacts!

Suja

Suja

Suja has been with the BBB for about 4 years and has the honor and privilege of managing the Planning and Community Engagement team. Her favorite mode of travel is by bicycle. In her free time Suja enjoys traveling and discovering new places to eat.

Teri

Teri

Teri is the Advertising Coordinator managing the Ad Sales program. She loves the Dodgers, Lakers and is proud to be a U.S.C. alumnus. Please contact her for all your bus advertising needs.

Jennie

Jennie

Jennie is the Community Engagement Officer leading marketing, branding, and creative efforts at BBB. During her downtime, she enjoys watching (too much) HGTV and becoming an ice cream connoisseur.

Sirinya

Sirinya

Sirinya is the Marketing Coordinator and works on initiatives to build ridership and to improve the customer experience. You can find her on BBB with her Xootr Scooter. She lives in Santa Monica and volunteers at the Santa Monica Animal Shelter in her free time.

Laurie

Laurie

Laurie is the in-house Graphic Designer. She creates print and digital media for BBB's marketing campaigns, including maps, schedules, and bus stop displays. When she is not at work, she enjoys the great outdoors with her tiny four-legged friend Juliet.

Key Departmental Contacts

Employment at Big Blue Bus

Interested in working for the Big Blue Bus? Visit the City of Santa Monica's Human Resources site for information on job opportunities and more.