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Contact Us

We welcome your feedback and suggestions. Here's how to connect with us:

Customer Service

Monday - Friday 7:30am - 5:30pm
Saturday 12:00pm - 6:00pm (only phone assistance available)

(310) 451-5444 Se habla español.

Need help after hours? Dial 511

Visit Blue in person

Monday - Friday 7:30am - 5:30pm

1444 4th St., Santa Monica, CA 90401

Contact Forms

Thank you for taking the time to write to us. We appreciate your feedback. Find and click the button describing the category that best suits your needs and share as many details of your experience as possible.

We hope you will ride with Big Blue Bus again soon.

Employee Spotlight: Meet our team

Get to know the team working behind the scenes to provide Planning and Community Engagement support. We work on a answering Big Blue Bus questions, big and small, and to keep you informed of important initiatives, news updates and service impacts!



Teri is the Advertising Coordinator managing the Ad Sales program. She loves the Dodgers, Lakers and is proud to be a U.S.C. alumnus. Please contact her for all your bus advertising needs.



Jennie is the Community Engagement Officer leading marketing, branding, and creative efforts at BBB. During her downtime, she enjoys watching (too much) HGTV and becoming an ice cream connoisseur.



Sirinya is the Marketing Coordinator and works on initiatives to build ridership and to improve the customer experience. You can find her on BBB with her Xootr Scooter. She lives in Santa Monica and volunteers at the Santa Monica Animal Shelter in her free time.

Key Departmental Contacts

Employment at Big Blue Bus

Interested in working for the Big Blue Bus? Visit the City of Santa Monica's Human Resources site for information on job opportunities and more.