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Contact Us

We welcome your feedback and suggestions. Here's how to connect with us:

Blue: The Transit Store is closed until further notice, to help prevent the spread of COVID-19, and ensure the well-being of our community, customers, and staff. The Big Blue Bus Call Center will operate modified hours Monday - Friday from 7:30am - 5:30pm only.


Regular Customer Service Hours

Monday - Friday 7:30am - 5:30pm
Saturday 12:00pm - 6:00pm (only phone assistance available)

(310) 451-5444 Se habla español.

Need help after hours? Dial 511

Visit Blue In Person

Monday - Friday 7:30am - 5:30pm

1444 4th St., Santa Monica, CA 90401

Contact Forms

Thank you for taking the time to write to us. We appreciate your feedback. Find and click the button describing the category that best suits your needs and share as many details of your experience as possible.

We hope you will ride with Big Blue Bus again soon.

Key Departmental Contacts

Employment at Big Blue Bus

Interested in working for the Big Blue Bus? Visit the City of Santa Monica's Human Resources site for information on job opportunities and more.