Big Blue Bus is implementing several initiatives to improve how you move! Specifically, we're enhancing system safety, convenience, and reliability, and adjusting our service to better align with how and where people ride Big Blue Bus. These initiatives aim to improve the passenger experience and ensure everyone can ride Big Blue Bus with confidence! Learn more about our comprehensive customer experience improvement plan below.
Brighter Blue
Reimagining Our Bus System: Brighter Blue is our strategic planning effort to get more riders more places, by implementing significant service improvements over the next five years. Learn more:
brighterbluebbb.com
Transit Safety Officers
Introducing Transit Safety Officers: Safety officers have been deployed to keep our system welcoming and accessible for everyone. Officers are stationed on high-traffic routes and select bus stops where our riders need them the most. Learn more:
bigbluebus.com/safety
Better Blue Bus Stops
Enhancing Bus Stop Amenities: Our Better Blue Bus Stops initiative will improve bus stops in our service area with better lighting, real-time information signs, and increased seating and shade. These enhancements are in response to the feedback we received from our community in Winter 2023. Learn more:
bigbluebus.com/betterblue
Real-Time Communications
Improving Bus Arrival Predictions: We're
upgrading our fleet communications system to provide better real-time bus arrival predictions and minimize service delays and disruptions.
Automated Bus Lane and Bus Stop Detection (ABLE)
Big Blue Bus launched ABLE to improve bus service in Santa Monica. Keeping bus lane and bus stops clear for buses is essential to making Big Blue Bus safe, reliable, and accessible to everyone who rides. Learn more about ABLE.
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Prohibition Order Program
Big Blue Bus is taking strong action to promote safety and adherence to our Customer Code of Conduct with our new Prohibition Order Program.
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