Civil Rights Complaint Procedure
The City of Santa
Monica’s Big Blue Bus (BBB) is committed to ensuring that no person is excluded
from participation in, or denied the benefits of its service on the basis of
race, color or national origin under Title VI of the Civil Rights Act of 1964. In
addition to Title VI of the Civil Rights Act of 1964, BBB also prohibits
discrimination based on sex, age, disability, religion, medical condition,
marital status or sexual orientation.
If you believe you
have been discriminated against on the basis of race, color, or national origin,
sex, age, disability, religion, medical condition, marital status or sexual
orientation by the City of Santa Monica’s Big Blue Bus you may file a Title VI
complaint by completing and submitting the Title VI Complaint Form. The City of
Santa Monica Big Blue Bus investigates complaints received no more than 180
days after the alleged incident.
How to File a Complaint
You may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
- How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
Complaint Assistance: A City of Santa Monica Big Blue Bus Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.
See below for complete complaint procedure and printable complaint form.
The complaint may be filed the following ways:
Bridget Cade, Administrative Services Officer
City of Santa Monica Big Blue Bus
P.O. Box 2200
Santa Monica, CA 90407-2200
1444 4th St.
Santa Monica, CA 90401
(Just north of 4th St. and Broadway.)
M - F 7:30 a.m. - 5:30 p.m.
Sat. 12 p.m. - 6 p.m. (only phone assistance available)
You may also file a complaint directly with either of the two following agencies:
Federal Transit Administration Region IX
Civil Rights Officer
201 Mission Street, Suite 1650
San Francisco, CA 94105-1839
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Avenue SE
Washington, DC 20590
Complaint Procedures & Timing
Once the complaint is received, the City of Santa Monica Big Blue Bus will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The City of Santa Monica Big Blue Bus has 90 days to investigate the complaint. If more information is needed to resolve the case, the City of Santa Monica Big Blue Bus may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, the City of Santa Monica Big Blue Bus can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
Si necesita información en español, llame al 310-451-5444.