Top of Page Skip to Content
We have been working on a new website. We would appreciate your feedback.

Civil Rights

Civil Rights Complaint Procedure 

The City of Santa Monica’s Big Blue Bus (BBB) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its service on the basis of race, color or national origin under Title VI of the Civil Rights Act of 1964. In addition to Title VI of the Civil Rights Act of 1964, BBB also prohibits discrimination based on sex, age, disability, religion, medical condition, marital status or sexual orientation.

If you believe you have been discriminated against on the basis of race, color, or national origin, sex, age, disability, religion, medical condition, marital status or sexual orientation by the City of Santa Monica’s Big Blue Bus you may file a Title VI complaint by completing and submitting the Title VI Complaint Form. The City of Santa Monica Big Blue Bus investigates complaints received no more than 180 days after the alleged incident. 

How to File a Complaint 

You may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

  • Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
  • How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.

Complaint Assistance: A City of Santa Monica Big Blue Bus Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.

 

See below for complete complaint procedure and printable complaint form. 

 

The complaint may be filed the following ways:

 

By mail:

Bridget Cade, Administrative Services Officer

City of Santa Monica Big Blue Bus

P.O. Box 2200

Santa Monica, CA 90407-2200

 

By email:

bridget.cade@smgov.net

 

By telephone:

310-451-5444

 

In person:

   1444 4th St. 

Santa Monica, CA 90401 

(Just north of 4th St. and Broadway.)

M - F  7:30 a.m. - 5:30 p.m.

Sat.      12 p.m. - 6 p.m. (only phone assistance available)

 

You may also file a complaint directly with either of the two following agencies:

 

Federal Transit Administration Region IX 

Civil Rights Officer

201 Mission Street, Suite 1650

San Francisco, CA 94105-1839

 

Federal Transit Administration Office of Civil Rights 

Attention: Title VI Program Coordinator

East Building, 5th Floor – TCR

1200 New Jersey Avenue SE

Washington, DC 20590

 

 

Complaint Procedures & Timing 

Once the complaint is received, the City of Santa Monica Big Blue Bus will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

 

The City of Santa Monica Big Blue Bus has 90 days to investigate the complaint. If more information is needed to resolve the case, the City of Santa Monica Big Blue Bus may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, the City of Santa Monica Big Blue Bus can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

 

Determination 

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

 

Si necesita información en español, llame al 310-451-5444.