We're introducing Big Blue Bus Safety Officers to keep our buses welcoming and accessible for everyone! Safety officers will be placed on high-traffic routes and at select bus stops, where our riders need them the most.
Our friendly, contracted safety officers are unarmed and easily identifiable by their black uniforms. They are specially trained to ensure your journey is safe and secure, and are prepared to:
- Assist riders with navigating the regional bus and rail network
- Provide guidance on Big Blue Bus fares and payment methods
- Address safety and maintenance concerns reported by passengers
- Offer support and resource materials to passengers in need
- Educate riders about Big Blue Bus's Code of Conduct and ensure adherence
- Improve overall conditions for Big Blue Bus riders
Our Safety Officer Program is one of several initiatives we're introducing to ensure you feel comfortable and confident riding our system. We invite you to hop on board and experience the new Blue!
See Something, Say Something
Riders are encouraged to report suspicious or inappropriate behavior to a Big Blue Bus safety officer or driver, or use Santa Monica 311. For emergencies, please dial or text 911.
Let Us Know How We're Doing
We value your feedback and want to hear about your experience! Leave us a comment or concern at santamonica.gov/311