News - Big Blue BusNews from the City of Santa Monica's Big Blue Bus.en-usCopyright 2024, City of Santa Monica Big Blue BusTue, 27 Feb 2024 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Meet-Our-Friendly-Safety-Officers!.aspxMeet Our Friendly Safety Officers!Meet Our Friendly Safety Officers! - We're introducing Big Blue Bus Safety Officers to keep our buses welcoming and accessible for everyone! Safety officers will be placed on high-traffic routes and at select bus stops, where our riders need them the most. &#160; Our friendly, contracted safety officers are unarmed and easily identifiable by their black uniforms. They are specially trained to ensure your journey is safe and secure, and are prepared to: Assist riders with navigating the regional bus and rail network Provide guidance on Big Blue Bus fares and payment methods Address safety and maintenance concerns reported by passengers Offer support and resource materials to passengers in need Educate riders about Big Blue Bus's Code of Conduct&#160;and ensure adherence Improve overall conditions for Big Blue Bus riders Our Safety Officer Program is one of several initiatives we're introducing to ensure you feel comfortable and confident riding our system. We invite you to hop on board and experience the new Blue! See Something, Say Something Riders are encouraged to report suspicious or inappropriate behavior to a Big Blue Bus safety officer or driver, or use Santa Monica 311. For emergencies, please dial or text 911.&#160; Let Us Know How We're Doing We value your feedback and want to hear about your experience! Leave us a comment or concern at santamonica.gov/311Tue, 27 Feb 2024 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Brighter-Blue---Reimagining-Our-Bus-System.aspxBrighter Blue - Reimagining Our Bus SystemBrighter Blue - Reimagining Our Bus System - We're moving our community forward by making your bus ride even better with Brighter Blue! Brighter Blue is our service planning effort to get more riders more places and ensure that Big Blue Bus is meeting their needs. Big Blue Bus serves over 30,000 daily riders across a 58-square mile service area, with daily connections to several LA Metro Rail lines. However, the COVID-19 pandemic has changed how and where people travel, and Big Blue Bus needs to adapt and evolve to respond to these changes. Brighter Blue will create a plan for implementing service improvements over the next five years, aimed at providing you fast, frequent, and more reliable service. The project will take into consideration the following factors: Impacts of COVID-19&#160;on current service conditions Daily travel patterns emerging from the pandemic&#160; Changes in the region and operating environment&#160; Big Blue Bus's ongoing transition to a zero-emission fleet We invite you attend an upcoming public workshop to share your feedback on how we can improve our service: Virtual Workshop Wednesday, March 6, 2024 6:00 p.m. - 8:00 p.m. Register here In-Person Workshop Thursday, March 7, 2024 5:30 p.m. - 7:30 p.m. Santa Monica Main Library - Multipurpose Room 601 Santa Monica Blvd. Register here Can't attend a workshop? We'd still love your feedback! Complete our online survey at sur-vey.typeform.com/brighterblue. Getting to the In-Person Workshop Big Blue Bus Routes&#160;1,&#160;2,&#160;3,&#160;5,&#160;7,&#160;8,&#160;9,&#160;18,&#160;Rapid 7, or&#160;Rapid 10&#160;serve the Santa Monica Main Library. If you must drive, parking is available in the library garage (enter on 7th Street, just north of Santa Monica Boulevard). Accommodations The Santa Monica Main Library is ADA-accessible. Disability and translation accommodation requests should be made&#160;at least three (3) days&#160;prior to the meeting by calling 310.458.1975, ext. 2386. All written materials are available in alternate formats upon request. For more information about Brighter Blue, please visit: brighterbluebbb.comTue, 20 Feb 2024 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Free-Rides-on-Transit-Equity-Day---February-4.aspxFree Rides on Transit Equity Day - February 4Free Rides on Transit Equity Day - February 4 - On Sunday, February 4, 2024, join Big Blue Bus in celebrating Transit Equity Day with&#160;free&#160;rides! Transit Equity Day is a nationwide day of action that honors Rosa Parks' birthday by highlighting the advancement of a fair and equitable public transportation system for all. The famous civil rights activist Rosa Parks protested and demanded an end to segregation on public transportation systems in 1955 by refusing to give up her seat on a bus in Montgomery, Alabama. Download&#160;Transit&#160;on your Apple or Android smartphone to plan your trip. New to Big Blue Bus? Click&#160;here&#160;to learn how to navigate like pro!Thu, 25 Jan 2024 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Route-14-Now-Connects-to-Metro-Rail%E2%80%99s-K-Line.aspxRoute 14 Now Connects to Metro Rail’s K LineRoute 14 Now Connects to Metro Rail’s K Line - Welcome to the Westside! Route 14 now connects South LA to the Westside. This extension makes it convenient to travel for jobs, education, healthcare, and entertainment on the Westside! Buses run between Brentwood and Metro Rail's Westchester/Veterans K-Line Station in Inglewood. Service operates every 20 minutes, between approximately 6 a.m. and 7:30 p.m. daily. To view the updated route and schedule, visit: bigbluebus.com/14 Download Transit on your Apple or Android smartphone to plan your trip.  New to Big Blue Bus? Click here to learn how to navigate like pro!Thu, 25 Jan 2024 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Blue--The-Transit-Store-is-Now-Open-with-Modified-Hours.aspxBlue: The Transit Store is Now Open with Modified HoursBlue: The Transit Store is Now Open with Modified Hours - Modified Hours Schedule an Appointment Modified Hours Blue: The Transit Store is now open with modified hours. Big Blue Bus customers can visit the store to purchase passes and Stored Value on TAP, pay for MODE rides, get trip planning assistance, and more. Blue: The Transit Store Monday - Thursday 8:30AM - 4:30PM Alternate Fridays* 8:30AM - 4:30PM Saturday &amp; Sunday Closed *Important: Blue: The Transit Store will be open on the following Fridays only: January 12 &amp; 26, 2023 February 9 &amp; 23, 2023 March 8 &amp; 22, 2023 April 5 &amp; 19, 2023 May 3, 17 &amp; 31, 2023 June 14 &amp; 28, 2023 July 12 &amp; 26, 2023 August 9 &amp; 23 2023 September 6 &amp; 20, 2023 October 4 &amp; 18, 2023 November 1 &amp; 15, 2023 December 13 &amp; 27, 2023 Schedule an Appointment You can now schedule an appointment for your visit to Blue: The Transit Store! Click the button below to book an appointment. Book an appointmentTue, 02 Jan 2024 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Free-Rides-on-New-Year-s-Eve.aspxFree Rides on New Year's EveFree Rides on New Year's Eve - Celebrate New Year's Eve with a safe, friendly, and FREE ride home! Big Blue Bus customers can ride free beginning Sunday, December 31, 2023 at 9 p.m., until Monday, January 1, 2024 at 1 a.m. Here are 3 tips to make your NYE outing a success: Plan ahead: Use our trip planner and real-time info. Not all routes have late-night service. Be ready: Pay your fare if you board the bus before 9 p.m. Be mindful: Follow these easy tips for a safe and enjoyable trip. Questions? Contact us through Santa Monica 311 or by calling (310) 451-5444. Customer Service will be open on Friday, December 29, 2023 until 4:30 p.m. Thank you for riding and Happy New Year!Tue, 12 Dec 2023 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Now-Hiring-Drivers.aspxNow Hiring DriversNow Hiring Drivers -   Looking to steer your career in a new direction? Driving for Big Blue Bus can be a long-lasting career with company-covered benefits and training opportunities. We are looking for customer service and safety-minded Motor Coach Operators to join our growing team. Every day, Big Blue Bus connects thousands of people to new opportunities that await them. As a Motor Coach Operator, you will have a unique opportunity to enrich the lives of our customers, by ensuring they arrive safely and on time to their destinations. Further, you’ll meet new people, be an ambassador for the City of Santa Monica, and experience growth opportunities at every stop! If you enjoy driving, seek real opportunities for career advancement, and are passionate about making a difference in the community, then we invite you to drive Blue. Apply to Drive Blue No Experience Necessary Previous Bus Operator or commercial driving experience is not required. We will provide an eight (8) week, full-time (40 hours/week) paid training program, consisting of both classroom and behind-the-wheel instruction. We’ll also provide training and testing for your Commercial Driver’s License Permit.Excellent Salary Upon successful completion of the training program, you’ll earn $26.67/hour, and full-time bus operators may earn up to $33.34/hour.Great Benefits In addition to a friendly, flexible, and fast-paced work environment, Big Blue Bus offers great benefits, including: Medical, Dental, and Vision Insurance Life Insurance Deferred Compensation Plan Long-Term Disability Insurance Transit Passes or Reimbursements Retirement with CALPERS Flexible Spending Accounts (FSA) Employee Assistance Program Vacation/Sick Leave and Paid Holidays Dependent Care Assistance Plan and Marine Park Childcare Center    What it Means to Drive Blue Requirements Motor Coach Operators must be available to work days, nights, weekends, and holidays. All applicants must also meet requirements that include, but are not limited to the following: Valid California Class C driver’s license Graduation from high school or equivalent Minimum 21 years of age at time of application One year of recent, paid customer service work experience Getting Behind the Wheel of a Big Blue Bus - 4 Steps You must obtain a copy of your driving record (known as a “K-4”). Your K-4 may be purchased at a DMV kiosk or in-person at a DMV office, and issued within 30 days of your application submittal. K-4 printouts from the DMV website and other agencies (e.g. AAA) will not be accepted. Your K-4 must show that you have not been at fault in three (3) or more accidents, within the 12 months preceding the date of your application. Step 1: Obtain a K-4 Printout from the DMV Step 2: Submit Your Application and K-4 All materials must be submitted on-line and received by the Human Resources Department no later than the specified closing date and time indicated on the application materials. You can scan and upload your K-4 printout to your electronic application. You may also email (human.resources@smgov.net) or fax (310-656-5705). Step 3: Interview, Testing and Potential Job Offer If your skills match the qualifications, and you successfully pass the components of the selection process, we’ll be in touch to schedule an interview. You may receive a job offer contingent on passing several pre-employment tests, which will be administered at no cost to you. You must pass each test before moving on to the next step. Step 4: Orientation and Training You will be scheduled for orientation and approximately eight (8) weeks of paid training at Big Blue Bus. Prior to the first day of training, you must possess a California Class A or B Commercial Driver’s License Permit. Upon successful completion of the training program and a proficiency examination, you will be eligible to become a part-time Motor Coach Operator! Motor Coach Operators serve a one-year probationary period. Equal Opportunity Employer Big Blue Bus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. About Big Blue Bus Big Blue Bus operates a fleet of 195 vehicles transporting more than 44,000 customers daily across a 58-square mile service area. Nationally recognized for its long-standing commitment to a cleaner environment, the entire fleet operates on alternative fuels, including renewable natural gas (RNG) a form of liquefied and compressed natural gas (LNG/CNG), which helps cut emissions by up to 90 percent. Serving Santa Monica and the Los Angeles area since 1928, Big Blue Bus has won numerous awards for its safety, efficiency, marketing, and customer service.Thu, 23 Nov 2023 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Find-the-TAP-Wearable-That-s-Right-for-You.aspxFind the TAP Wearable That's Right for YouFind the TAP Wearable That's Right for You - Whether you're working out, you're out on the town, or you're simply in a rush, find the TAP wearable that's right for you:  Mini Key Fob - Perfect for your key ring or backpack zipper!  TAP Stretch - Available in small or large elastic fabric.  TAP Flex - Available in black or blue silicone.  TAP wearables offer the same features as your Regular (blue) TAP card - you can load passes and Stored Value to use on any of the 26 TAP agencies. Register your TAP wearable on taptogo.net and enjoy key benefits such as balance protection, payment for TAP programs and more. All wearables expire after 5 years and loading fare at the time of purchase is optional.  No need to take out your wallet or pull out your phone to tap. Enjoy this convenient way to wear your TAP fare when you're on-the-go. Limited-edition TAP wearables are available for a low price of $5 at Blue: The Transit Store.Tue, 14 Nov 2023 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Share-Your-Feedback-on-Big-Blue-Bus.aspxShare Your Feedback on Big Blue BusShare Your Feedback on Big Blue Bus - Big Blue Bus is launching Better Blue Bus Stops, an initiative to improve the bus stop experience for riders across the system. Big Blue Bus has approximately 950 bus stops in Santa Monica and Greater Los Angeles. Leveraging both federal grant awards and programmed funds from Santa Monica's Department of Transportation, the agency plans to install new or replacement amenities at select bus stops over a two-year period. As part of the project, Big Blue Bus staff will evaluate each bus stop and identify opportunities to enhance the passenger experience with new amenities, such as shade, lighting, seating, real-time signs, trash cans, and more. The agency is also gathering stakeholder input to learn which bus stop improvements matter most to the communities it serves. Riders are invited to rate conditions at Big Blue Bus stops they frequent, and help prioritize new amenities at those locations. If your bus stop is missing something, Big Blue Bus wants to hear about it! Share your feedback by taking a short survey before Thursday, November 30, 2023. Complete the survey and you could win a $50 American Express Gift Card! English: surveymonkey.com/r/bbb-stops Spanish: surveymonkey.com/r/bbb-paradas Your input will help guide future investments in Big Blue Bus stops.Wed, 18 Oct 2023 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Santa-Monica-s--One-Car-Challenge--Offers-Cash-to-Cut-Congestion.aspxSanta Monica's 'One Car Challenge' Offers Cash to Cut CongestionSanta Monica's 'One Car Challenge' Offers Cash to Cut Congestion - Are you a Santa Monica resident tired of the never-ending traffic jams and the hassle of managing multiple cars in your household? Well, City of Santa Monica has a solution for you! In collaboration with LA Metro, Santa Monica's "One Car Challenge" offers an enticing opportunity to adopt eco-friendly transportation habits while putting some extra money in your pocket. Big Blue Bus offers a car free alternative to households participating in this challenge. What is the "One Car Challenge?" The "One Car Challenge" is a groundbreaking pilot program set to kick off in November, to incentivize 200 Santa Monica residents to rely on only one car per household. This initiative is a part of Santa Monica's ongoing efforts to reduce traffic congestion, promote eco-friendly transportation alternatives, and contribute to a more sustainable future. How Does It Work? If you qualify for the "One Car Challenge," you'll receive a weekly stipend for your commitment to using just one car during the challenge period. The program offers payments of up to $119.80 per week, totaling $599 per household over the course of five weeks. Imagine what you could do with that extra cash in your pocket! Who Can Participate? To be eligible for this exciting opportunity, Santa Monica residents must meet the following criteria: Multiple Cars: You must have two (2) or more vehicles in your household. Age Requirement: Participants must be at least 21 years old. This program is a chance for households with multiple vehicles to consolidate their car usage and contribute to reducing traffic congestion in Santa Monica. Additional Perks In addition to the monetary incentive, selected participants will receive extra benefits to make their transition to a single-car lifestyle even smoother. You'll receive a free TAP card loaded with a $50 stored value, which can be used to ride Big Blue Bus. A single ride on Big Blue Bus is just $1.10, when you pay with a TAP card. On top of that, you'll enjoy five to ten free rides on the Metro Bike Share program, encouraging you to explore eco-friendly and healthy commuting alternatives. Act Fast - Application Deadline Approaching The deadline for applications is Friday, October 6. Seize this chance to make a positive impact on your community, reduce traffic congestion, and earn some extra income along the way. Apply today!Mon, 02 Oct 2023 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Bike-It,-Walk-It,-Bus-It--October-2-6,-2023.aspxBike It, Walk It, Bus It: October 2-6, 2023Bike It, Walk It, Bus It: October 2-6, 2023 - Bike It, Walk It, Bus It is held to encourage Santa Monica families to forgo driving in favor in of eco-friendly modes of transportation, like walking, biking, or taking transit to school. Big Blue Bus is celebrating Bike It, Walk It, Bus It by giving students free rides, beginning October 2 through October 6, 2023! There are two (2) easy ways K-12 students attending school in Santa Monica can ride Big Blue Bus for free during Bike It, Walk It, Bus It week: 1. Use Your GoPass TAP Card The Santa Monica-Malibu Unified School District (SMMUSD) participates in Metro’s GoPass Program. With GoPass, students can ride free on Metro, Big Blue Bus, and 11 other participating transit agencies in LA County at any time, including during Bike It, Walk It, Bus It week!Attend a SMMUSD school but not yet participating in the GoPass Program? Contact your school administrator to get your free GoPass TAP card. For more details, visit: metro.net/gopass2. Show Your Valid School ID to the OperatorShow your valid school ID to the Big Blue Bus Operator when boarding, and your ride is free during Bike It, Walk It, Bus It week! Don’t have a school ID? We’ll also accept a current report card, class schedule, or an official letter from your school verifying enrollment. Don’t miss out on the fun from October 2 to October 6, 2023!Wed, 20 Sep 2023 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Route-16-Extended-to-Playa-del-Rey.aspxRoute 16 Extended to Playa del ReyRoute 16 Extended to Playa del Rey - Route 16 trips now begin/end at Culver Boulevard/Vista Del Mar in Playa del Rey, with direct service to Loyola Marymount University, Santa Monica College, and Metro Rail's E Line. Service operates every 26-30 minutes on weekdays only, between approximately6:00 a.m. and 7:30 p.m. daily. Please check out these new stops.   New Stop! WB Mindanao Way at Marina Fwy. (after the intersection) SB Lincoln Blvd. at Mindanao Way (after the intersection) SB Lincoln Blvd. at Fiji Way (before the intersection) SB Lincoln Blvd. at Jefferson Blvd. (after the intersection) SB Lincoln Blvd. at Bluff Creek Dr. (after the intersection) SB Lincoln Blvd. at Loyola Marymount University Dr. (after the intersection) SB Lincoln Blvd. at 83rd St. (after the intersection) SB Lincoln Blvd. at Manchester Ave. (before the intersection) WB Manchester Ave. at Rayford Dr. (before the intersection) WB Manchester Ave. at Stanmoor Dr. (after the intersection) WB Manchester Ave. at Hastings Ave. (after the intersection) WB Manchester Ave. at Saran Dr. (before the intersection) WB Manchester Ave. at Falmouth Ave. (before the intersection) WB Manchester Ave. at Tuscany Ave. (before the intersection) NB Pershing Dr. at Manchester Ave. (after the intersection) NB Pershing Dr. at Rees St. (after the intersection) EB Culver Blvd. at Vista Del Mar (before the intersection) SB Pershing Dr. at Fowling St. (before the intersection) EB Manchester Ave. at Pershing Dr. (before the intersection) EB Manchester Ave. at Tuscany Ave. (after the intersection) EB Manchester Ave. at Falmouth Ave. (after the intersection) EB Manchester Ave. at Saran Dr. (before the intersection) EB Manchester Ave. at Park Hill (before the intersection) EB Manchester Ave. at Rayford Dr. (before the intersection) NB Lincoln Blvd. at Manchester Ave. (after the intersection) NB Lincoln Blvd. at 83rd St. (before the intersection) NB Lincoln Blvd. at Loyola Marymount University Dr. (before the intersection) NB Lincoln Blvd. at Bluff Creek Dr. (after the intersection) NB Lincoln Blvd. at Jefferson Blvd. (after the intersection) NB Lincoln Blvd. at Fiji Way (after the intersection) EB Mindanao Way at Lincoln Blvd. (after the intersection) NB Glencoe Ave. at Mindanao Way (after the intersection) View the updated route and schedule at: bigbluebus.com/16Wed, 06 Sep 2023 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Riding-BBB-to-LAX.aspxRiding BBB to LAXRiding BBB to LAX - Need a ride to LAX? Take Big Blue Bus Route 3 seven days a week, or Rapid 3 on weekdays only, from downtown Santa Monica to LAX for only $1.10 (single trip), with a contactless payment! The Fastest Way To LAX Route 3 and Rapid 3 offer the easiest and most inexpensive way to LAX. Route 3 and Rapid 3 will drop you off at the LAX City Bus Center. Upon arriving, look for a sign that says "LAX Shuttle" where you can catch the Lot South/City Bus Center Shuttle directly to your terminal. The shuttle runs approximately every 15-20 minutes and operates seven days a week. From LAX Baggage Claim Terminals Travelers should board the Lot South/City Bus Center Shuttle near the pink sign labeled "LAX Shuttles," located on the Lower/Arrivals Level islands in front of each terminal. You will then disembark at the LAX City Bus Center, and catch Route 3 or Rapid 3 from Bay 1. Planning Ahead  Check out the Route 3 and Rapid 3 maps, schedules, and stop locations when mapping your trip. You can also use Google Transit. Purchase passes online at taptogo.net, or download the Transit app to purchase and store passes on your smartphone. Passes can also be purchased at the ticket vending machine in the LAX City Bus Center, and other authorized locations. Please note that Big Blue Bus no longer accepts token fare payments, but does accept cash. Customers can also pay for fare with TAP or a mobile ticket. For more details, visit: bigluebus.com/contactless. Or, visit the Transit Store located at 1444 4th St., Santa Monica, CA 90401. It's a great place to purchase passes, receive trip planning help, and more. If you need additional help planning your trip, please call 310-451-5444.Tue, 05 Sep 2023 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Big-Blue-Bus-to-Offer-Free-Rides-During-Street-Closures-in-Santa-Monica.aspxBig Blue Bus to Offer Free Rides During Street Closures in Santa MonicaBig Blue Bus to Offer Free Rides During Street Closures in Santa Monica - On Wednesday, July 26, 2023, the City of Santa Monica will temporarily close all westbound travel lanes on the I-10 freeway after Lincoln Blvd., as well as all northbound lanes on Pacific Coast Highway, between the Santa Monica Pier and California Incline. The closures are expected to begin at 2 a.m., and end at approximately 12 p.m. To help keep riders moving and minimize traffic delays in Santa Monica, Big Blue Bus will offer free rides all day on Wednesday, July 26, 2023. Big Blue Bus will resume fare collection on Thursday, July 27, 2023. For more details, please visit: santamonica.gov/blog/emergency-freeway-closure-for-bluff-stabilization-projectMon, 24 Jul 2023 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/We-re-Upgrading-Our-Fleet-Communications-System.aspxWe're Upgrading Our Fleet Communications SystemWe're Upgrading Our Fleet Communications System - Big Blue Bus is upgrading its fleet communications system, to provide more reliable and efficient service to riders. The system allows our dispatchers to track buses and communicate with operators in real-time, through voice and text messages, to better manage disruptions that impact service delivery. Here is what you can expect when Big Blue Bus's communications system upgrade is completed in early 2024: Better Bus Arrival Predictions: Buses will generate GPS location data approximately every 10 seconds (improved from every 45 seconds), which means more accurate bus arrival times on electronic bus stop signs, and in trip-planning apps like Transit and Google Maps. Onboard Passenger Information Monitors: Buses will be equipped with at least one (1) onboard passenger information monitor that will display upcoming stops and arrival times as well as destination, detour, and weather information. The monitors will also feature public service announcements that help riders make the most of their experience on Big Blue Bus. Improved Communications During Service Disruptions: Trip-planning apps will update dynamically to show route detours and stop closures in real-time, and will automatically adjust bus arrival times to reflect unplanned service adjustments so customers stay up to date. Enhanced Customer Experience: Better communication between bus operators, dispatchers, and road supervisors means improved on-time performance, and fewer service delays and cancellations due to disruptions. Beginning July 13, 2023, a small fleet of buses equipped with the new communications system will hit the road, as part of a rigorous four (4) week testing period. These buses will provide service on Routes 3, 7, 8, 9 &amp; 41, and Rapids 7 &amp; 12. While testing is being conducted, riders may experience the following: Onboard audio announcements that are mistimed or include incorrect and/or mispronounced bus stops and destinations. Incorrect route or destination information displayed on electronic bus signs. Missing or inaccurate real-time bus arrival predictions for select stops. Have questions or comments about our communications system upgrade? We would love to hear from you! Share your feedback on Santa Monica 311: santamonica.gov/311Wed, 12 Jul 2023 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Celebrate-Bike-Month-in-May.aspxCelebrate Bike Month in MayCelebrate Bike Month in May - May is National Bike Month! Your bike. Our bus. One great ride. At Santa Monica’s Big Blue Bus, we believe we’ve got the best wheels around. Of course, sometimes our riders like to travel on two wheels. Our buses are equipped with convenient and easy-to-use front-mounted bike racks. Before you know it, you and your bicycle will be riding in style. Join us for these special events this month. Bike It, Walk It, Bus It: May 1-5, 2023 Bike It, Walk It, Bus It is held to encourage Santa Monica families to forgo driving in favor in of eco-friendly modes of transportation, like walking, biking, or taking transit to school. Big Blue Bus is celebrating this week by giving students free rides! There are two (2) easy ways K-12 students attending school in Santa Monica can ride Big Blue Bus for free during Bike It, Walk It, Bus It week: 1. Use Your GoPass TAP CardThe Santa Monica-Malibu Unified School District (SMMUSD) participates in Metro’s GoPass Program. With GoPass, students can ride free on Metro, Big Blue Bus, and 11 other participating transit agencies in LA County at any time, including during Bike It, Walk It, Bus It week! Attend a SMMUSD school but not yet participating in the GoPass Program? Contact your school administrator to get your free GoPass TAP card. For more details, visit: metro.net/gopass.2. Show Your Valid School ID to the OperatorShow your valid school ID to the Big Blue Bus Operator when boarding, and your ride is free during Bike It, Walk It, Bus It week! Don’t have a school ID? We’ll also accept a current report card, class schedule, or an official letter from your school verifying enrollment. Don’t miss out on the fun from May 16 to May 20! Bike to Work Day: May 18, 2023 Join Big Blue Bus and all the local bicycle commuters to celebrate Bike to Work Day Thursday, May 18. On that day, bring your bike, folding bike or helmet on board a Big Blue Bus and you can ride for FREE. You heard that right! Tell your friends and make sure you join us on the bus on Bike to Work Day. New to biking? Here are some helpful resources:• Read our tips for bringing your bike on board Big Blue Bus.• Before you hit the road, download a copy of Santa Monica’s Bicycle Map. • BBB encourages bike safety, visit bike.smgov.net for additional information. For more information about National Bike Month, visit: bikeleague.org/bikemonthTue, 25 Apr 2023 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Celebrating-the-Team-that-Keeps-the-Community-Moving.aspxCelebrating the Team that Keeps the Community MovingCelebrating the Team that Keeps the Community Moving - Whether it's a wave or a smile, Big Blue Bus invites you to join us in showering local transit workers with appreciation for their essential work. The transit team serves a multitude of functions, ranging from the customer service representative who fields a call to the maintenance crew member who assists with the upkeep of vehicles to a myriad of other frontline roles. In honor of Transportation Workers Appreciation Day on Saturday, March 18, this weekend is a great chance to thank transit employees far and wide for what they do in our communities every day. Take an extra moment to share appreciation in person or online. If you noticed a Big Blue Bus employee going above and beyond, please let us know - we appreciate your ridership. Submit a CommendationFri, 10 Mar 2023 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Free-Rides-for-Eligible-K-14-Students-with-a-GoPass-TAP-Card.aspxFree Rides for Eligible K-14 Students with a GoPass TAP Card Free Rides for Eligible K-14 Students with a GoPass TAP Card - <p xml:lang="EN-US" lang="EN-US" paraid="829560146" paraeid="{0241562b-007e-47ab-8914-952da94292be}{62}">Students who attend participating K-12 schools and community colleges can ride Big Blue Bus, Metro, and other transit agencies at no cost, through the GoPass Program. Santa Monica-Malibu Unified School District (SMMUSD) and Los Angeles Unfied School District (LAUSD) students are eligible to participate in the GoPass Program, and must contact their school's administrator to enroll. Effective August 18 - 25, 2022, Big Blue Bus will provide courtesy rides to SMMUSD students who need to obtain or renew their GoPass TAP card. Students with school-issued ID cards are encouraged to present them to the driver when boarding the bus. After August 25, 2022, all students will be required to pay a fare on Big Blue Bus, and there will be no exceptions. Learn more about the GoPass Program at: metro.net/gopassMon, 15 Aug 2022 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/New-10-Rides-Pass-and-Free-Transfers-on-Big-Blue-Bus-Beginning-June-22,-2022.aspxNew 10 Rides Pass and Free Transfers on Big Blue Bus Beginning June 22, 2022New 10 Rides Pass and Free Transfers on Big Blue Bus Beginning June 22, 2022 - On June 22, 2022, Big Blue Bus will introduce the following fare changes to help speed up boarding and travel time, maintain health and safety improvements on board, and re-align fare products with customer preference: New 10 Rides Pass&#160;for $9 - Regular, $4.50 - Senior/Disabled/Medicare Free transfers&#160;on Big Blue Bus within two (2) hours for one-way trips Permanently reduce the Youth 30-Day Pass price to $19 Free rides for children 5 years old and younger Resumption of&#160;cash fare payments&#160;on board No longer accept Big Blue Bus paper passes and tokens Discontinue 13 Ride Pass sales (Big Blue Bus will continue to accept 13 Rides Passes on board) Lea un resumen de los cambios en español. Save with Contactless Fare Payments Customers making contactless fare payments with a TAP card or mobile ticket can ride Big Blue Bus for just $1.10 - Regular, or $0.50 - Senior/Disabled/Medicare. Contactless fare payments also include 2 hours of free transfers on Big Blue Bus for one-way trips. Customers paying with cash on board can ride for $1.25 - Regular, or $0.50 - Senior/Disabled/Medicare. Cash fare payments do not include free transfers on Big Blue Bus. Note: On June 22, 2022, Big Blue Bus will discontinue the limited time, promotional Single Ride fare of $1 - Regular, and $0.40 - Senior/Disabled/Medicare. What's TAP? TAP is a durable, reloadable card that can be used for seamless travel throughout LA County. It eliminates the need to carry cash and coins for transit trips, by offering a single, reusable card that works as your transit pass. TAP cards are secure and smart, and can be loaded with Stored Value for seamless travel on Big Blue Bus, and most other transit agencies in the LA region.&#160; How to pay with TAP on Big Blue Bus Hold your TAP card near the validator as you board the bus.&#160;&#160; Wait for the green screen on the validator to verify your payment is valid.&#160;&#160; That's it - you're ready to ride!&#160;&#160; Need to board another Big Blue Bus to complete your trip? No problem! Your TAP card includes free transfers on Big Blue Bus for 2 hours. Simply repeat steps 1 and 2 above, and your next leg of travel is on us! Learn more about going contactless on Big Blue Bus with TAP.&#160; What's a Mobile Ticket? A mobile ticket is a digital transit pass that can be purchased and activated on your smartphone. Currently, tickets can be purchased through Transit&#160;(our official app) and Token Transit&#160;- both are available for iOS and Android. Big Blue Bus Single Rides and passes can be purchased and activated in the app for immediate use, or stored for future trips. How to pay with a mobile ticket on Big Blue Bus As the bus approaches, activate your mobile ticket in the app.&#160; Follow instructions in the app to validate your ticket using the validator on board, or by showing your ticket to the Operator.&#160; If using the validator, it will beep to verify your ticket is valid.&#160;&#160; You're finished - just grab a seat and enjoy your ride!&#160; Need to board another Big Blue Bus to complete your trip? Your mobile ticket includes free transfers on Big Blue Bus for two (2) hours. Simply repeat steps 2 and 3 above, and your next leg of travel is on us! Learn more about going contactless on BBB with mobile tickets.&#160; Exchanges for Paper Passes and Tokens Customers may exchange tokens or paper passes for an equivalent pass product at Blue: The Transit Store (1444 4th Street, Santa Monica). Exchanges will be accepted beginning June 22 until September 30, 2022.Thu, 02 Jun 2022 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/City-Council-Approves-Big-Blue-Bus-Fare-Policy-Changes-to-Enhance-Customer-Experience.aspxCity Council Approves Big Blue Bus Fare Policy Changes to Enhance Customer ExperienceCity Council Approves Big Blue Bus Fare Policy Changes to Enhance Customer Experience - SANTA MONICA, Calif. - At its meeting last night, the Santa Monica City Council approved the following fare policy changes for Big Blue Bus (BBB), that will take effect June 22, 2022: Introduce free BBB to BBB transfers within 2 hours for one-way trips Replace both the Regular and Senior/Disabled/Medicare 13 Rides Pass with a 10 Rides Pass, at $9 and $4.50, respectively BBB will accept both Regular and Senior/Disabled/Medicare Metro 1-Day Pass Permanently reduce the Youth 30-Day Pass price to $19 Raise the age that children ride BBB free, from 4 years old to 5 years old Reinstate cash fare payments on board Discontinue acceptance of BBB paper passes and tokens (BBB passes still accepted on TAP and mobile ticketing)  "The fare policy changes were developed with significant input from our community, and promote safe, convenient, and equitable access to our system, by lowering fares, maintaining health and safety improvements on board, reducing boarding and travel times, and re-aligning fare products with customer preference," said Ed King, Santa Monica Department of Transportation Director. In February 2021, BBB initiated a contactless fare pilot, to help staff assess the customer and operational impacts of a cashless system. As part of the pilot, BBB discontinued acceptance of cash, paper passes, and tokens on board, and required customers to make contactless fare payments with TAP or a mobile ticket instead. Thus far, 94 percent of BBB customers have transitioned to contactless fare payments, which have helped make buses safer and more hygienic for customers and Motor Coach Operators, while improving bus boarding and travel times. Savings in travel times were reinvested in the system to provide better and more frequent service on some BBB routes. Although the pilot will conclude with the implementation of the June 22 fare policy changes, BBB remains committed to improving access to contactless fares. The agency intends to develop a program to identify and address the fare needs of vulnerable riders and social service agencies, expand TAP retail locations and the distribution of BBB products, and promote access to free and discounted transit fares through ongoing customer education and outreach. Media Contact Robert McCall 310-458-1975 ext. 2386robert.mccall@santamonica.gov About Big Blue Bus Big Blue Bus operates a fleet of 195 vehicles transporting passengers daily across a 58-square mile service area. Nationally recognized for its long-standing commitment to a cleaner environment, the agency plans to convert its entire fleet from natural gas to zero emissions by 2030. Currently, 10-percent of the fleet is battery electric. The rest of the fleet operates on other alternative fuels, including renewable natural gas (RNG), a form of liquefied and compressed natural gas (LNG/CNG), which helps cut emissions by up to 90 percent. Serving Santa Monica and the Los Angeles area since 1928, Big Blue Bus has won numerous awards for its marketing, customer service, safety, and efficiency.Wed, 13 Apr 2022 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Big-Blue-Bus-is-Proposing-Fare-Changes---February-10,-2022-Public-Hearing.aspxBig Blue Bus is Proposing Fare Changes - February 10, 2022 Public HearingBig Blue Bus is Proposing Fare Changes - February 10, 2022 Public Hearing - Please review the proposal and attend the following public hearing: Thursday, February 10, 2022&#160;| 5:30pm-7:30pm Santa Monica Main Library Martin Luther King Jr. Auditorium 601 Santa Monica Blvd. Lea en español sobre los cambios que se proponen. Can't attend the public hearing? We still want to hear from you! Take our online survey before February 17, 2022. Take our survey Your feedback is valuable and we look forward to reviewing your comments. Proposed Fare Changes The fare changes Big Blue Bus is proposing are summarized in the table below: Fare Product Proposed Change Single Ride Regular: Reduce price from $1.10 to $1.00 Senior/Disabled/Medicare (S/D/M): Maintain existing price of $0.50 Day Pass Discontinue fare product for all rider types 7-Day Pass Discontinue fare product 13 Rides Pass Regular: Replace with 10 Rides Pass for $9.00 Senior/Disabled/Medicare (S/D/M): Replace with 10 Rides Pass for $4.50 30-Day Pass Regular: Reduce price from $50.00 to $30.00 Senior/Disabled/Medicare (S/D/M): Reduce price from $24.00 to $20.00 Youth: Permanently reduce price from $38.00 to $19.00 Annual Pass Discontinue fare product Other Proposed Changes Introduce free Big Blue Bus to Big Blue Bus transfers within 2 hours for one-way trips. Raise the age that children ride free on Big Blue Bus from 4-years-old to 5-years-old. Limit fare payments to contactless only (i.e., TAP card and mobile ticket), and discontinue acceptance of cash, tokens, and paper tickets on-board. Provide a courtesy ride to customers who need to obtain a TAP card or mobile ticket. Background Introducing Contactless Fare Payments In 2015,&#160;Big Blue Bus&#160;adopted&#160;TAP,&#160;the regional contactless&#160;fare&#160;payment&#160;system&#160;for&#160;transit operators.&#160;Unlike cash,&#160;TAP eliminates the&#160;need to&#160;carry&#160;exact change, by offering a single,&#160;reusable&#160;card that works as&#160;a&#160;transit pass.&#160;A TAP card can be loaded with Stored Value (i.e.,&#160;monetary value that can be used on most transit agencies in LA County),&#160;and&#160;up to eight (8) passes.&#160;Stored Value and passes can be loaded onto a TAP card online, by phone, at more&#160;than&#160;400 TAP vendor locations in LA County, and at ticketing vending machines near LA Metro Rail Stations.&#160;&#160; In 2017, Big Blue Bus introduced mobile ticketing as another contactless fare payment option.&#160;A mobile ticket is a digital transit pass that can be purchased and activated using an app on your smartphone. Big Blue Bus customers can download the&#160;Transit&#160;app to purchase passes with an iPhone or Android smartphone;&#160;both&#160;a&#160;credit/debit card and Wi-Fi or cellular data connection are required to purchase and activate&#160;a&#160;pass.&#160;&#160; Prior to the COVID-19 pandemic, nearly half of Big Blue Bus customers migrated away from using cash and/or magnetic stripe paper cards to pay their fare, and instead began using a TAP card or mobile ticket. However, to mitigate health risks associated with the pandemic, Big Blue Bus sought to encourage more customers to adopt contactless fare payments.&#160; Fare Payments During the Pandemic In response to the COVID-19 pandemic,&#160;Big Blue Bus suspended fare collection on March 20, 2020, and required customers to board and exit through the rear-door only. When fare collection and front-door boarding resumed on February 14, 2021, Big Blue Bus piloted several fare changes. First, Big Blue Bus discontinued paper pass sales, and introduced a promotional Single Ride fare ($1 - Regular; $0.40 - Senior/Disabled/Medicare) for TAP and mobile ticket payments. Big Blue Bus also discontinued acceptance of paper passes on April 18, 2021. On July 12, 2021, Big Blue Bus transitioned to contactless fare payments only, as part of the pilot to help staff assess the customer and operational impacts of a cashless system. Reimaging Your Big Blue Bus Fare Big Blue Bus is proposing a new fare structure to enhance the customer experience and ease system access, by lowering fares, maintaining health and safety improvements, reducing boarding and travel times, and re-aligning fare products with customer preference. Following the public hearing on February 10, 2022, it is anticipated that the fare changes will be implemented in June 2022. Attending the Public Hearing Getting to the Hearing BBB Routes&#160;1,&#160;2, 3,&#160;5,&#160;7,&#160;8,&#160;9,&#160;18,&#160;Rapid 3,&#160;Rapid 7, or&#160;Rapid 10&#160;serve the Santa Monica Main Library. If you must drive, parking is available in the library garage (enter on 7th St. just north of Santa Monica Blvd.). Health &amp; Safety Requirements Please refrain from attending the public hearing if you are demonstrating recognized signs of COVID-19 or other similar illness. Except for children aged 2 and under, attendees must wear a face covering at all times over the nose and mouth, while inside the Library. All attendees will be required to complete a health screening before entering the Auditorium. Once inside the Auditorium, please maintain a 6-foot physical distance from others that are not in your same household. Accommodations This venue is ADA-accessible. Disability and translation accommodation requests should be made&#160;at least three (3) days&#160;prior to the meeting by calling 310.458.1975, ext. 2386. All written materials are available in alternate formats upon request.Mon, 24 Jan 2022 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Paper-Passes-No-Longer-Accepted-Beginning-April-18.aspxPaper Passes No Longer Accepted Beginning April 18Paper Passes No Longer Accepted Beginning April 18 - Beginning Sunday, April 18, Big Blue Bus will no longer accept paper passes on board, as part of a pilot program to study cashless boarding, and further protect customers and staff. Instead, customers are strongly encouraged to make contactless fare payments with a TAP card, the TAP app, or a mobile ticket. For a limited time, customers with an unused Big Blue Bus paper pass may exchange it for an equivalent pass on a TAP card or mobile ticket only, by visiting Blue: The Transit Store during regular hours of operation. Save with Contactless Payments! Big Blue Bus is switching to contactless fare payments this summer! This means that customers will soon be required to pay for rides with TAP or a mobile ticket, instead of cash and tokens. Contactless is the safer, faster, and more convenient way to pay your fare. And to get you rolling on Big Blue Bus without cash, we have discounted Single Ride fares for those making contactless payments. When paying with a TAP card, the TAP app, or a mobile ticket, Regular customers can ride Big Blue Bus for only $1 each way; Senior/Disabled/Medicare (S/D/M) customers ride for just $0.40. To learn how to make contactless fare payments on Big Blue Bus and start saving, visit: bigbluebus.com/contactless.Thu, 01 Apr 2021 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Fares-and-Front-Door-Boarding-Resume-February-14.aspxFares and Front Door Boarding Resume February 14Fares and Front Door Boarding Resume February 14 - Beginning Sunday, February 14, Big Blue Bus will resume fare collection and front door boarding on all buses. In March 2020, we suspended fare payment and required customers to board through the rear doors, to support social distancing between Operators and customers. Big Blue Bus has retrofitted its fleet with protective, plexiglass barriers for Operators. The barriers, along with other on-board safety measures - rigorous cleaning, mandatory face coverings, physical distancing, and capacity limits - help ensure that fare collection and front door boarding can safely resume, with minimal contact between Operators and customers. Learn about contactless ways to pay your fare onboard, and the precautions we are taking to protect customers and Operators: Save with Contactless Payments! Big Blue Bus is switching to contactless fare payments this summer! This means that customers will soon be required to pay for rides with TAP or a mobile ticket, instead of cash and tokens. Contactless is the safer, faster, and more convenient way to pay your fare. And to get you rolling on Big Blue Bus without cash, we have discounted Single Ride fares for those making contactless payments. When paying with a TAP card, the TAP app, or a mobile ticket, Regular customers can ride Big Blue Bus for only $1 each way; Senior/Disabled/Medicare (S/D/M) customers ride for just $0.40. To learn how to make contactless fare payments on Big Blue Bus and start saving, visit: bigbluebus.com/contactless.Mon, 01 Feb 2021 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Two-Big-Blue-Bus-Motor-Coach-Operators-Test-Positive-for-COVID-19-Virus.aspxTwo Big Blue Bus Motor Coach Operators Test Positive for COVID-19 VirusTwo Big Blue Bus Motor Coach Operators Test Positive for COVID-19 Virus - Big Blue Bus confirmed today that two Motor Coach Operators reported that they tested positive for the COVID-19 virus on March 29. Big Blue Bus’s number one priority is protecting the health and safety of our customers, community and staff.Both Operators’ last day of work was Friday, March 20. Both are recovering under quarantine. Buses operated by both Operators were thoroughly disinfected and cleaned before the vehicles were reassigned the next day.Our thoughts are with these employees and their families, as they are with everyone affected by COVID-19.Colleagues who may have been in contact with the Operators within the past 14 days have been notified. Those individuals are now self-monitoring their health as guided by Los Angeles County Public Health Department and the U.S. Centers for Disease Control and Prevention.Any customers riding Rapid 12 (Westwood Blvd.), Route 7 (Pico Blvd.) or Route 8 (Ocean Park-UCLA Westwood) on Friday, March 20 should monitor themselves for possible symptoms, contact your health care provider if you develop any symptoms, and self-isolate to avoid exposing others, including refraining from using public transportation.Big Blue Bus has taken proactive measures to encourage physical distancing and make operational changes to prevent the spread of COVID-19, including: Implemented rear-door boarding on Friday, March 20 to protect the safety and well-being of our operators and customers. As part of the procedure customers must board and exit through the rear door only, except those with a mobility device, and fares are not currently being collected. As part of this measure, Big Blue Bus Operators have a designated physical distancing area that helps maintain a safe distance between drivers and customers. On board our fleet of 195 buses, Big Blue Bus has implemented additional daily cleaning and sanitizing efforts. Components treated with the disinfectant are stanchions, nylon straps, rails, Operator areas, front and rear doors, seat frames, chime cords and other areas frequently touched by people. Operators have also been provided gloves and hand sanitizer as an added prevention measure. Additional safety and prevention resources are being evaluated as well. We encourage customers to avoid non-essential travel, limiting trips on public transit to work, medical care, pharmacy, grocery stores, and to provide care for family members. For customers needing to ride our system, please practice social distancing (stand or sit at least 6 feet apart), stay home if you feel sick, cover your cough or sneeze, use hand sanitizer with at least 60% alcohol after touching common surfaces (i.e. poles, handles, chime cords), and avoid touching your face with unwashed hands.Thank you for helping us navigate through this challenging time as safely as possible.Tue, 31 Mar 2020 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Coronavirus.aspxCoronavirusCoronavirus - Big Blue Bus’s Efforts to Help Prevent the Spread of COVID-19 Last update: May 4, 2020Big Blue Bus is implementing rear-door boarding and mandatory face coverings to protect our customers, operators, and community. Información en Español Big Blue Bus and the City of Santa Monica are closely monitoring the novel coronavirus (COVID-19) locally and across the globe in cooperation with the Los Angeles County Department of Public Health (LA Public Health). We are following Public Health’s guidance along with the Centers for Disease Control and Prevention (CDC). Beginning May 5, Face Coverings Required on Big Blue Bus Beginning May 5, Big Blue Bus customers will be required to wear non-medical face coverings at all times, when riding for essential trips. Non-medical face coverings include fabric masks, bandanas, scarves, neck gaiters, etc. Medical-grade face masks, such as surgical masks and N-95 respirators, should be reserved for healthcare and other essential workers. Remember: Face coverings are not a substitute for staying home, practicing social distancing, and frequent handwashing. Guidelines for Children &amp; Persons with Disabilities Face coverings should not be placed on children under the age of two (2), anyone who has trouble breathing, is incapacitated or otherwise unable to remove the mask without assistance. Children between the ages of 2 and 8 should wear a face covering with help and supervision from an adult, to ensure that the child can breathe safely. Face Covering Do’s &amp; Don’ts Do make sure you can breathe through it. Do wear it whenever going out in public or riding public transit. Do make sure it covers your nose and mouth. Do wash after each use. Do not use a face covering on a child under two (2) years old. Do not use surgical masks or other personal protective equipment intended for healthcare workers. When riding transit: Do have your face covering on before boarding the bus. Do make sure to keep it on for the entire ride. For more information and tips about face coverings, read the City of Santa Monica’s comprehensive FAQ. Wearing a face covering while riding Big Blue Bus will help to prevent the spread of COVID-19, and keep our Operators and customers safe. Frequently Asked Questions 1. Are you running a regular bus schedule? Big Blue Bus is continuing to provide a critical service with schedule modifications across most routes that serve our community. 2. What actions is Big Blue Bus taking to help prevent the spread of COVID-19? The following procedures were implemented on board, to protect the safety and well-being of our operators and customers: Rear-door boarding: Customers must board and exit through the rear door only, except those with a mobility device, stroller, or accessibility need. Fares no longer enforced: We are no longer enforcing collection of cash and pre-paid fares (i.e. TAP, paper passes, and mobile tickets). Do not approach operators: In an effort to follow World Health Organization (WHO), CDC, and LA Public Health guidelines, our buses now have a designated physical distancing area to ensure our operators and customers can maintain a safe distance. Operator safety: Providing operators with hand sanitizer, disinfectant wipes, and personal protective equipment. Implemented additional daily cleaning and sanitizing efforts: We are utilizing hospital grade solutions to sanitize high touch areas on board all our buses and MODE wheelchair accessible vehicles. Components treated with the disinfectant are stanchions, nylon straps, rails, operator areas, front and rear doors, seat frames, chime cords and other areas frequently touched by customers. We are continually evaluating our cleaning procedures to ensure they match what the situation requires in alignment with the CDC and LA Public Health guidance. It is important to keep in mind that surfaces are only clean until someone touches them or coughs/sneezes nearby. This means we need your help to prevent the spread of COVID-19. 3. Should I be taking public transportation at this time? We encourage customers to avoid non-essential travel, limiting trips on public transit to essential work, medical care, pharmacy, grocery stores, and to provide care for family members. 4. If I need to ride, how can I protect myself while using public transportation? As with other respiratory illnesses, there are steps that everyone can take daily to reduce the risk of getting sick or infecting others with circulating viruses: Stay home when if you feel sick, even if your symptoms are mild. It's better for you and it keeps others from getting sick, too. Do not go to work, school, or public areas, and do not use public transportation.&#160; Leave about six feet of space between you and fellow passengers. Wear a non-medical face cover for essential travel when riding public transportation or out in public; face coverings are required on Big Blue Bus. Non-medical face covers include cloth masks, bandanas, scarves, neck gaiters, etc., and can be washed and used again. Children under age 2 (including infants) should not wear a protective face covering. Children between the ages 2-8 should wear one with help and supervision from an adult to ensure that the child can breathe safely. Children with breathing problems should not wear a face covering. Leave medical-grade face masks like N95 and surgical face masks for healthcare and other essential workers. Use hand sanitizer with at least 60% alcohol after touching commonly handled surfaces such as poles, turnstiles, straps, or handles. Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your sleeve (not your hands).&#160; Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing; going to the bathroom; and before eating or preparing food. Hand washing tips from the CDC can be viewed&#160;here Avoid touching your eyes, nose, and mouth with unwashed hands.&#160; When passing through turnstiles use your hip or the back of your hand. 5. What else can I do to protect myself and others? During this challenging time, take extra steps and precautions to guard yourself and others against COVID-19 by: Avoid non-essential travel, public gatherings, and places where large groups of people congregate and limit the gatherings of individuals who are at higher risk for sever illness from COVID-19 (people older than 65, pregnant women, and those with chronic illness) to no more than 10 people. If you are over age 65, stay home and shelter in your place. Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe. Stay Informed! Big Blue Bus will continue to update customers on this page, via email (subscribe), Twitter (@smbigbluebus), and Facebook (@smbigbluebus) as appropriate. Learn about what’s happening in Santa Monica: Emergency alerts: santamonica.gov/alerts City of Santa Monica newsletter: smgov.net/newsletter Social media: Twitter (@santamonicacity); Facebook&#160;/ Instagram (@cityofsantamonica) Resources We’ll update this page whenever new procedures, news, or information is available when related to our services and programs. There are a number of reliable sources that provide the most up-to-date, accurate information about novel coronavirus. City of Santa Monica Los Angeles County Department of Public Health (LACDPH, County) California Department of Public Health (CDPH, State) Centers for Disease Control and Prevention (CDC, National) World Health Organization (WHO, International)Thu, 12 Mar 2020 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Big-Blue-Bus-is-Proposing-Service-Adjustments-%E2%80%93-March-2020-Community-Meeting.aspxBig Blue Bus is Proposing Service Adjustments – March 2020 Community MeetingBig Blue Bus is Proposing Service Adjustments – March 2020 Community Meeting - Big Blue Bus will host the following community meeting in March, on proposed service adjustments that would take effect August 2020:Thursday, March 26, 2020 | 6-8pmSanta Monica Main Library 2nd Floor Multi-Purpose Room 601 Santa Monica Blvd.Santa Monica, 90401 Note: RSVPs encouraged, but not required: facebook.com/events/823326708180514 Can’t attend the community meeting? No problem! There are still opportunities to get involved. Watch on YouTube Live Watch the community meeting in real-time on YouTube Live using your desktop, tablet, or mobile device: Thursday, March 26, 2020 | 6-8pm (WATCH LIVE) By live streaming the community meeting, Big Blue Bus aims to provide increased access to the information discussed at this community meeting. Big Blue Bus staff will not monitor nor respond in real-time to comments and questions received on YouTube Live or other social media channels during the community meeting. The City of Santa Monica’s Big Blue Bus promotes civil discourse and participation during community meetings and on our social media accounts, by enhancing everyone’s right to speak and express opinions without the fear of retaliation or verbal attacks. We reserve the right to remove any inappropriate or offensive content/language that is shared on our social media accounts. Submit Feedback Online Write us at santamonicaworks.com, or take our online survey! We will accept public comments and survey submissions until Thursday, April 9, 2020 at 5pm. Take the Survey » We look forward to reviewing your valuable feedback. Proposed Service Adjustments Big Blue Bus is proposing the following changes: Route &amp; Schedule Changes:   New Express Service: Introduce 'Express 7' for limited-stop service on Pico Blvd.     Discontinue Select Sunday Trips: On Sundays, discontinue fifteen (15) trips on Routes 17 and 18, and all trips on Route 41 due to low ridership.   Program Changes:   Discontinue Blue at Night: Discontinue program due to low utilization and lack of ADA accessibility.   Route &amp; Schedule Changes Route Proposed Service Changes Express 7 New express service to seven (7) major stops on Pico Blvd., between Wilshire/Western Station and Downtown Santa Monica, beginning 2021. Buses will run every 20 minutes on weekdays only from 6am - 8pm, and serve the following stops in both directions: 7th St. at Olympic 4th St. at Colorado Ave. Pico Blvd. at 18th St. (SMC) Pico Blvd. at Sepulveda Blvd. Rimpau Terminal Pico Blvd. at Crenshaw Blvd. Wilshire/Western Station 17 Discontinue Sunday northbound trips at 6:50am, 7:20am, 7:50am, 8:20am, 8:50am, 5:55pm, 6:25pm, 7:00pm, and 7:30pm. Discontinue Sunday southbound trips at 7:35am, 8:05am, 8:35am, 9:05am, 9:35am, and 7:43pm. 18 Discontinue Sunday eastbound trips at 7:20am, 7:50am, 8:18am, 8:48am, 9:17am, 9:42am, 10:05am, and 6:57pm. Discontinue Sunday westbound trips at 7:51am, 8:18am, 8:48am, 9:17am, 5:46pm, 6:16pm, and 6:46pm. 41 Discontinue Sunday service. Program Changes Program Proposed Changes Blue at Night  Discontinue program due to low utilization and lack of ADA accessibility; average utilization for FY19-20 is nine (9) rides per month. Why are these proposed service adjustments necessary? Like many transit agencies in the country, Big Blue Bus (BBB) has experienced declines in ridership and revenue in recent years. BBB's ridership has fallen from nearly 19 million rides in FY 2015, to 13.3 million rides in FY 2019. While these losses cannot be attributed to a particular cause, some contributing factors include increased automobile ownership, traffic congestion that has slowed bus travel speeds, changing ridership patterns, and the rise of both transportation network and shared mobility companies, such as Uber, Lyft, Bird, Lime, and Jump. To reverse downward trends in ridership and revenue, BBB has enhanced system usability and accessibility; introducing new customer amenities such as mobile ticketing, free onboard Wi-Fi, solar-powered lights and real-time signs at 190 bus stops, discounted fares on TAP, and an employer pass program. BBB staff have also made operational improvements to speed up travel time, which include increasing bus frequencies during peak ridership periods, encouraging faster boarding through cashless payments and onboard announcements, and using dedicated bus lanes on Lincoln Blvd. in Santa Monica. These improvements have resulted in steady ridership increases since July 2019. Still, more changes are needed to better align service with customer demand. In October 2018, the Santa Monica City Council adopted BBB's revisedService, Design, Performance, and Evaluation Guidelines, which establishes formal standards for assessing service performance. Specifically, the guidelines call for discontinuing trips that average less than 12 passengers per hour, and adding service to routes that average more than 30 passengers per hour. Based on these new standards, BBB is proposing to reallocate underperforming service to areas in need of more resources. Getting to the Community Meeting Santa Monica Main Library Ride BBB Routes 1, 2, 3, 5, 7, 8, 9, 18, or Rapid 7. Parking is available in the library garage (enter on 7th St. just north of Santa Monica Blvd.). Special Needs The venue is ADA-accessible. Disability and translation accommodation requests should be made at least three (3) days prior to the hearing by calling: 310-458-1975 ext. 2386.Tue, 03 Mar 2020 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Our-First-Battery-Electric-Bus-Has-Arrived!.aspxOur First Battery Electric Bus Has Arrived!Our First Battery Electric Bus Has Arrived! - For People, Place &amp; Planet Since 2014, Big Blue Bus has&#160;led&#160;the way in the adoption of clean fuel, near-zero emissions buses, which has helped reduce our nitrogen oxide (NOx) emissions by more than 70% over the last 3 years -- but there's still more work to do! That's why we rolled out our first battery electric bus (BEB) in August 2019! As a public transit agency, we have a responsibility to safely connect people to opportunities that enrich their well-being, and we must do so in a manner that contributes to the preservation of people, place, and planet. This principle, along with&#160;state&#160;and&#160;local&#160;goals for zero emissions buses, has guided our important work toward strengthening our commitment to sustainability and the environment.&#160;&#160; We've deployed our inaugural BEB as part of a pilot program, designed to help us evaluate battery electric technology, and better understand how to meet our goal of a zero emissions fleet by 2030.&#160;&#160; Ride Blue. Go Green. Driven by Innovation Funding The Road to Zero Ride Blue. Go Green.&#160; Ride Blue. Go Green. is not merely our motto, it's our mantra. It's a standard of excellence that reflects the core values of our agency, and our unwavering commitment to the preservation of our planet's natural resources, and the wellbeing of our residents. That's why we're working to help fight the devastating, long-lasting effects of climate change. Big Blue Bus is committed to fostering a healthy and resilient people, place, and planet,&#160;through the&#160;adoption&#160;of&#160;a clean energy bus fleet. By eliminating our dependence on natural gas, we can drastically lower our carbon footprint in the communities we serve. But that alone isn't enough -- we need your help.&#160; Each time you ride Big Blue Bus,&#160;you help to support our environment&#160;by choosing an alternative to carbon-polluting, fossil fuel dependent vehicles. You also&#160;help&#160;maintain our rights to safe, accessible, affordable, and reliable transportation. Here's&#160;what you can expect with the arrival of&#160;our first&#160;battery-electric bus:&#160; &#160; Cleaner Air Our zero emissions bus will be powered by 100% renewable energy, for better air quality in the Los Angeles region.&#160; &#160; &#160; Quiet &amp; Comfortable Ride Reduced noise pollution for residents and businesses, and a quieter, more relaxing ride for customers.&#160; &#160; &#160; More Efficient Easier preventative maintenance, with less parts and fluids to maintain and/or replace, which helps keep you moving.&#160; &#160; Driven by Innovation&#160; Big Blue Bus partnered with transportation industry leaders&#160;GILLIG&#160;and&#160;Cummins&#160;to design, build, and test&#160;the&#160;groundbreaking zero emissions bus. From initial design through final assembly, the bus was&#160;built&#160;entirely in Livermore, California (as is all buses manufactured by GILLIG). The BEB incorporates Cummins' electrified powertrain, which features remote diagnostics and over-the-air connectivity. The bus was developed on the proven Low Floor platform, to deliver better quality, reliability, durability, safety and serviceability.&#160; By the Numbers Comparison Here's a look at how&#160;the&#160;BEB compares to several&#160;other&#160;renewable natural gas-powered buses in our fleet:&#160; &#160; &#160; 2019 GILLIG 40'&#160; &#160; &#160; &#160; &#160; &#160; &#160;&#160; &#160; &#160; 2018&#160;GILLIG 40'&#160; &#160; &#160; &#160; &#160; &#160; &#160;&#160; &#160; &#160; 2011 NABI 40' &#160; &#160; &#160; &#160; &#160; &#160;&#160; &#160; &#160; 2004&#160;New Flyer&#160;40'&#160; &#160; &#160; &#160; &#160; &#160; &#160;&#160; &#160; Engine Type <td data-celllook="69905" bgcolor="#f9f9f9" align="center" valign="middle">Cummins&#160;Battery Electric&#160; <td data-celllook="69904" align="center" valign="middle">Cummins&#160;Westport&#160; ISL G 8.9 L Near Zero&#160; <td data-celllook="65808" align="center" valign="middle">Cummins Westport&#160; ISL G 8.9 L&#160; <td data-celllook="65808" align="center" valign="middle">Cummins WestportC-Gas Plus 8.3 L Fuel Type <td data-celllook="69905" bgcolor="#f9f9f9" align="center" valign="middle">100% Renewable Energy&#160; <td data-celllook="69904" bgcolor="#ffffff" align="center" valign="middle">Renewable&#160;Compressed Natural Gas (CNG) Extracted from Landfills&#160; <td data-celllook="65808" bgcolor="#ffffff" align="center" valign="middle">Renewable&#160;Compressed Natural Gas (CNG) Extracted from Landfills&#160; <td data-celllook="65808" bgcolor="#ffffff" align="center" valign="middle">RenewableLiquefied Natural Gas (LNG) Extracted from Landfills&#160; Total NOx&#160;Emissions&#160;Over&#160;Useful Life&#160;(12&#160;Years) <td data-celllook="69905" bgcolor="#f9f9f9" align="center" valign="middle">0 lbs. <td data-celllook="69905" align="center" valign="middle">2,724&#160;lbs.&#160; <td data-celllook="65809" align="center" valign="middle">3,054&#160;lbs.&#160; <td data-celllook="65809" align="center" valign="middle">385,740&#160;lbs.&#160; Technical Specifications&#160; Here are some key technical&#160;specifications&#160;of the state-of-the-art BEB:&#160; <td data-celllook="65536" bgcolor="#ffffff">Propulsion System&#160; The bus&#160;is driven forward by Cummins' Electrified Powertrain System, which utilizes a direct-drive traction motor&#160;that has&#160;a&#160;peak&#160;power and&#160;torque of&#160;350kW&#160;and 3,400Nm, respectively.&#160; <td data-celllook="65536" bgcolor="#ffffff">Fast Charging&#160; We deployed a paired installation of&#160;ChargePoint Express 250&#160;fast chargers, that deliver up to 125KW of renewable energy, and fully charge the bus in under four (4) hours.&#160;&#160; <td data-celllook="65536" bgcolor="#f9f9f9">Regenerative Braking System Whenever the bus brakes or decelerates, its motor will help capture kinetic energy that can be used to extend travel range.&#160; <td data-celllook="65536" bgcolor="#f9f9f9">Batteries&#160; The 40-foot bus is powered by six (6) onboard batteries, with a total capacity of 444 kWh.&#160; <td data-celllook="65536" bgcolor="#ffffff">Travel Range&#160;&#160; Weighing nearly&#160;35,000 lbs., the bus can travel up to 150-miles on a single charge.&#160;&#160; <td data-celllook="65536" bgcolor="#ffffff">Seating &amp; Accessibility&#160; The bus seats 38 passengers (with a total capacity of 75 passengers) and has a low floor platform for greater accessibility.&#160; Passenger Features&#160; The BEB is equipped with all the on-board amenities our&#160;customers&#160;have come to expect, including:&#160; <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="1" role="listitem" data-aria-level="1">On-board&#160;Wi-Fi:&#160;Complimentary&#160;Wi-Fi&#160;is now&#160;available on-board&#160;all new BBB buses. <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="1" role="listitem" data-aria-level="1">Passenger Awareness Monitor: A 10-inch monitor will display a live feed from a security camera mounted near the front door. The monitor will help increase safety and security for both customers and Operators, and deter crime and vandalism. The monitor will be integrated with the digital video recording (DVR) system on the bus, which will consist of 14 cameras, located in the interior and exterior of the vehicle. <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="2" role="listitem" data-aria-level="1">Wheelchair Securement: The bus will employ an ADA compliant, three-point securement system called the "Q-POD," which will allow for quicker wheelchair securement times, reduced vehicle dwell time, and increased passenger comfort and safety. <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="3" role="listitem" data-aria-level="1">Retractable Seating: Located near the Q-POD will be four (4) forward-facing seats that can be stowed in an upward position, allowing customers to safely store carts, strollers, suitcases, and other bulky items, while keeping the aisle clear. <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="1" role="listitem" data-aria-level="1">Destination Signs: The bus will use silver LED destination signs, which are brighter and more visible to customers, especially in low-light conditions. <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="2" role="listitem" data-aria-level="1">Slip Resistant Flooring: The bus will also feature durable and slip resistant flooring that allows for increased safety and easy maintenance. <li data-leveltext="●" data-listid="2" aria-setsize="-1" data-aria-posinset="3" role="listitem" data-aria-level="1">EZ Stop System: A push button system will be installed on every vertical stanchion inside the bus, making it easy for customers to request a stop. The buttons are ADA compliant and will emit a low-frequency sound that does not disrupt service animals. Funding&#160; In July 2018, Santa Monica City Council&#160;approved&#160;a sixth modification to BBB's existing agreement with GILLIG, which allowed the agency to purchase one (1) 40-foot prototype electric bus.&#160;&#160; Big Blue Bus plans to purchase and deploy another eighteen (18)&#160;zero emissions&#160;buses&#160;(ZEBs) by&#160;2021, of which ten (10) will be provided by a $3 million&#160;grant&#160;from the California State Transportation Agency's (CalSTA) Transit and Intercity Rail Capital Program (TIRCP). TIRCP funding is provided through Senate Bill 1 (SB 1) and from the proceeds of the Cap and Trade program.&#160; The Road to Zero&#160; Before our electric bus hit the streets in August, we ran a series of performance tests to determine the most efficient operating conditions for the vehicle. When the bus officially&#160;went&#160;into service, it replaced&#160;a 2004 liquefied natural gas (LNG) bus that reached the end of its useful life.&#160;&#160; In the months ahead, we'll evaluate the performance, cost and reliability of the BEB, while working to identify funding opportunities and best practices for future&#160;ZEBs, including the purchase and deployment of eighteen (18) additional&#160;buses&#160;by&#160;2021.&#160; To discover how our&#160;pursuit of&#160;a&#160;zero emissions&#160;future&#160;began, and learn more about our&#160;path&#160;forward, visit:&#160;bigbluebus.com/roadtozero.&#160;Tue, 20 Aug 2019 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Introducing-the-New-Route-45-in-Downtown-Santa-Monica-%E2%80%93-July-1.aspxIntroducing the New Route 45 in Downtown Santa Monica – July 1Introducing the New Route 45 in Downtown Santa Monica – July 1 - Get the Full Experience this Summer on Route 45 Try Route 45 for Free! Where to Begin Stay connected and tell us what you think! Get the Full Experience this Summer on Route 45 Route 45 serves Santa Monica Pier and Beach, Third Street Promenade, Santa Monica Place, and the Downtown Santa Monica Station Expo Line July 1 through September 2, 2019. Download Route 45 Schedule Daily Service | 10am – 8pm | Every 12-15 minutes BACK TO TOP Try Route 45 for Free! BACK TO TOP Where to Begin Follow these travel tips, and you’ll be ready to ride into summer in no time. App it! Get full access to trip planning and real-time bus arrival information. Select the Transit app icon below to get started. TAP it! Purchase and load Stored Value (works like cash) on your TAP card. When you pay with TAP Stored Value, your Route 45 single-ride fare is only $1.10 or $1.25 with cash payment.If you’re transferring to/from Metro Bus or Rail (within 2.5 hours) your interagency transfer is only $0.50! Make the easy connection from the Downtown Santa Monica Station Expo Line and hop on the nearest Route 45 bus stop located across the street from the station at the corner of westbound Colorado Ave. and 4th St. Flash it! You can also pay your fare using your smartphone. Just download the Token Transit app, select a Big Blue Bus (BBB) fare type, and activate your pass when you’re ready to ride.As you board BBB, show the bus operator your digital ticket and you’re ready to go! See these steps in action! Watch a quick video on how to ride Big Blue Bus: BACK TO TOP Stay connected and tell us what you think! Try Route 45 and share your summer memories with BBB on our social media and tag your photos with #hello45 or #summermoments.Fri, 14 Jun 2019 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Monthly-Senior-TAP-Card-Workshop.aspxMonthly Senior TAP Card WorkshopMonthly Senior TAP Card Workshop - All Senior TAP Workshops are cancelled until further notice! Older adults can ride Big Blue Bus (BBB) for just $0.50 with a Senior TAP card! The card allows those age 62 and older to receive reduced fares on BBB, as well as Metro Bus and Rail, and other TAP participating agencies. How can I receive a Senior TAP Card? To receive a Senior TAP Card, eligible older adults must complete and submit an application. BBB and Metro have partnered to make the application process simple! They host monthly workshops to assist older adults with applying for a Senior TAP Card. During the workshop, older adults learn how to use a TAP card, and discover popular destinations in the region that are easily accessible by public transit, with use of the card. Upcoming Workshops Monthly workshops are held at the Ken Edwards Center on the first Wednesday of every month (with the exception of December). All workshops begin promptly at 1:00 p.m. Eligible applicants only need to bring a valid photo ID (e.g. Driver's License, State ID, Passport). For more information, please call Big Blue Bus Customer Service at (310) 451-5444, or visit Blue: The Transit Store. What if I can't attend the Workshop? If you are unable to attend a workshop, there are three (3) additional ways you can apply for a Senior TAP Card: Submit your application by mail. Applicants can mail a completed application to the following address:Reduced Fare Office One Gateway Plaza Mail Stop 99-PL-4 Los Angeles, CA 90012 Submit your application online. Applicants can visit taptogo.net, to complete the application online, and digitally submit their photo and a copy of their ID. Visit a Metro Customer Center. A Metro customer service representative will take your photo and make a copy of your ID for you, and provide you with a temporary reduced fare TAP card. For a visit of Customer Center locations, visit: https://www.metro.net/about/contact/customer-centers/.Tue, 23 Apr 2019 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/BBB-is-Proposing-Program-and-Fare-Adjustments-for-MODE---April-10,-2019-Public-Hearing.aspxBBB is Proposing Program and Fare Adjustments for MODE - April 10, 2019 Public HearingBBB is Proposing Program and Fare Adjustments for MODE - April 10, 2019 Public Hearing - Fare &amp; Program Changes Begin September 1, 2019 On June 25, 2019, the Santa Monica City Council approved changes to the Mobility On-Demand Every Day (MODE) program, to ensure it remains financially and operationally sustainable. Program Changes The following changes will go into effect on&#160;September 1, 2019: Fare Changes <table data-tablestyle="Custom" data-tablelook="0" class="table table-responsive table-bordered table-striped"> <td data-celllook="4369">Member Types <td data-celllook="4369">Sep 1, 2019 - Dec 31, 2020 <td data-celllook="4369">Jan 1, 2021 - Dec 31, 2021 <td data-celllook="4369">Jan 1, 2022 - Ongoing <td data-celllook="4369">Regular Fare&#160; <td data-celllook="4369">$1.50&#160; <td data-celllook="4369">$2.00&#160; <td data-celllook="4369">$2.50&#160; <td data-celllook="4369">NEW&#160;Low-Income Fare*&#160; <td data-celllook="4369">$0.75&#160; <td data-celllook="4369">$1.00&#160; <td data-celllook="4369">$1.25&#160; <td data-celllook="4369">Personal Care Attendant (PCA) or Any Companion&#160; <td data-celllook="4369" colspan="3">FREE&#160; * Members receiving low-income fares on MODE must also enroll in the LIFE program. See below for details.Monthly Trip Cap MODE members are limited to 30 one-way trips per month. Enrollment Age The minimum enrollment age for seniors is now 65, and current members under 65 will remain in the program. The minimum enrollment age for persons with disabilities will remain at 18. Out of Santa Monica Medical Trips There are no changes to the rules governing travel outside Santa Monica. However, Big Blue Bus is encouraging members to schedule these trips between 10am and 3pm, to ease the challenge of traveling during rush hour. Service Area and Service Hours There are no changes to the service area, service hours, and days the program is available. Eligibility Guidelines for Low-Income Fare To qualify for the Low-Income fare, members must meet the following income requirements: <table data-tablestyle="Custom" data-tablelook="0" class="table table-responsive table-bordered table-striped"> <td data-celllook="4369">Household Size <td data-celllook="4369">Annual Income <td data-celllook="4369">&#160; 1&#160;&#160; <td data-celllook="4369">$36,550 or less&#160;&#160; <td data-celllook="4369">&#160; 2&#160;&#160; <td data-celllook="4369">$41,800 or less&#160;&#160; <td data-celllook="4369">&#160; 3&#160;&#160; <td data-celllook="4369">$47,000 or less&#160;&#160; <td data-celllook="4369">&#160; 4&#160;&#160; <td data-celllook="4369">$52,200 or less&#160;&#160; <td data-celllook="4369">&#160; 5&#160;&#160; <td data-celllook="4369">$56,400 or less&#160;&#160; <td data-celllook="4369">&#160; 6&#160;&#160; <td data-celllook="4369">$60,600 or less&#160;&#160; How to Qualify* Eligible MODE members who wish to qualify for the Low-Income fare must provide proof of income (e.g. CalFresh, EBT Card, Federal Tax Return (page 1), Medi-Cal Card, Proof of Lifeline, Recent Pay Stub, SNAP, W-2).Members may submit proof of income in three (3) convenient ways: OnlineMembers may&#160;submit&#160;proof of income via&#160;email&#160;to:&#160;mode.mailbox@smgov.net. By MailMembers may submit proof of income by mail to:Attn: MODE Program Manager1660 7th StreetSanta Monica, CA 90401 In-PersonMembers may submit proof of income in-person at an upcoming enrollment workshop, or during MODE office hours:Enrollment WorkshopWISE and Healthy Aging will host an upcoming workshop to enroll members for Low-Income fares.When:&#160;August 21, 2019 | 1pm – 3pmWhere:&#160;&#160;Ken Edwards Center &#160; &#160; &#160; &#160; &#160; &#160; &#160;1527 4th St. &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Santa Monica, CA 90401MODE Office HoursBring documentation verifying low-income status to MODE office hours, hosted by WISE and Healthy Aging.When:&#160;Every Friday | 10am – 12pmWhere:&#160;&#160;Ken Edwards Center &#160; &#160; &#160; &#160; &#160; &#160; &#160;1527 4th St. &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Santa Monica, CA 90401 Eligible members must provide proof of income before&#160;August 26, 2019, in order to receive the&#160;Low-Income Fare on September 1, 2019. Members may provide proof of income after August 26, 2019, but it may take up to 30 days to receive the Low-Income fare, following verification of low-income status. For more details, please contact Wise and Healthy Aging at:&#160;310-394-9871. NOTE: Members who previously attended a workshop, or submitted documentation verifying eligibility for the Low-Income fare, do not need to re-enroll.&#160; NOTE: Access Services customers who wish to qualify for the Low-Income fare must provide proof of income and a copy of their Access Services Rider ID Card.&#160; * Members receiving low-income fares on MODE must also enroll in the LIFE program. See below for details. LIFE Members receiving low-income fares on MODE must also enroll in the Low Income Fare is Easy&#160;(LIFE) program; LIFE is a regional transit fare subsidy program. Once enrolled in LIFE, members will receive the following benefits: Low-Income fares on MODE. A free monthly 20-Ride Regional Pass on TAP, which can be used on 25 transit agencies in Los Angeles County, including Big Blue Bus, and Metro Bus &amp; Rail. Or, you can opt for LIFE monthly reduced-cost transit passes on TAP. Members will be notified of opportunities to enroll in the LIFE program, as they become available. Update: The following revised proposal for MODE program and fare adjustments was presented at the Santa Monica City Council meeting on June 25, 2019 at 5:30pm: Click here for more details. Big Blue Bus is hosting the following public hearing in April for its Mobility On-Demand Every Day (MODE) program, on proposed program and fare adjustments that are scheduled to take effect September 2019: Wednesday, April 10, 2019&#160;| 10am - 12pm Santa Monica Main Library 2nd Floor, Multi-Purpose Room601 Santa Monica Blvd.Santa Monica, CA 90401 Proposed Program &amp; Fare Adjustments Big Blue Bus is proposing adjustments to MODE in four (4) areas: Fare Adjustments: Fare increases beginning September 2019. Low-income members may qualify for reduced fares, using income verification. Companions and Personal Care Attendants (PCAs) traveling with a MODE member ride for free. Monthly Trip Cap: Reduce the number of eligible MODE rides per member from 40 to 36 rides per month. Minimum Age Requirement: Increase the minimum age required for older adults to enroll in the program from 60-years-old to 62-years-old. Medical Appointment Trips: MODE members encouraged to travel to/from medical appointments outside of Santa Monica on weekdays between 10am and 3pm. Proposed Fare Adjustments &#160; Current Fare Proposed Fares Sept. 2019 - Dec. 2020 2021 2022 Regular $0.50 $2.00 $2.50 $3.50 Low Income* N/A $0.75 $1.00 $1.50 Companion &amp; PCA $0.25 FREE * Low-income status will be verified through enrollment in Metro's LIFE program for transit discounts. Proposed Program Adjustments &#160; Current Proposed Monthly Trip Cap 40 36 Minimum Age Requirement Senior: 60 Disabled: 18 Senior: 62 Disabled: 18 Medical Appointment Trips&#160;outside of Santa Monica Trips can be taken any time during service hours. Encourage weekday trips to be taken between 10am and 3pm. Why are these proposed adjustments necessary? Since the MODE program launched in July 2018, members have taken nearly 30,000 trips to medical appointments, shopping destinations, social events and services, and more. In fact, MODE is carrying more than twice as many riders per day than the former Dial-a-Ride program carried, while operating under the same budget. The success of MODE thus far, reflects how essential on-demand, curb-to-curb transportation is to Santa Monica residents. Big Blue Bus is proposing changes to MODE to help control costs, and ensure that the program remains sustainable and accessible to all eligible members of the community. Getting to the Public Hearing Ride Big Blue Bus routes 1, 2, 3, 5, 7, 8, 9, 18, Rapid 3, or Rapid 7 to the Santa Monica Main Library. Parking is available in the library garage (enter on 7th&#160;St. just north of Santa Monica Blvd.). For MODE members requiring a wheelchair accessible vehicle, please reserve your trip in advance by calling the MODE Call Center at: 310-458-MODE (6633). Special Needs The venue is ADA-accessible. Disability and translation accommodation requests should be made at least three (3) days prior to the hearing by calling: 310-458-1975 ext. 5130.Thu, 21 Mar 2019 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Ride-Express-for-Less!.aspxRide Express for Less!Ride Express for Less! -   On March 17, 2019, all Rapid 10 Express fares and passes will be discontinued. Regular and Senior/Disabled/Medicare (S/D/M) customers may board Rapid 10 with any Local Big Blue Bus (BBB) fare or pass.Why is BBB making this change?We’re eliminating Rapid 10 Express fares and passes to:• Make the fare you pay consistent across our system.• Speed up boarding time to get you on your way faster.• Help you travel more for less.Reduced Rapid 10 Single Fare and Upgrade FeeStarting March 17, 2019, the Rapid 10 single ride fare will be:• Regular customers: $1.25 cash or $1.10 using TAP Stored Value.• S/D/M customers: $0.50 cash or $0.50 using a Reduced-Fare Senior TAP card.Regular and S/D/M Rapid 10 customers will no longer pay an upgrade fee.Discontinued 30-Day Express PassesAfter February 16, 2019, BBB will no longer sell 30-Day Express passes at the Transit Store, vendor locations, or at taptogo.net. However, BBB will accept 30-Day Express passes already in circulation until December 31, 2020. Unused passes cannot be returned.Beginning March 17, 2019, BBB will accept all Local Regular and S/D/M BBB fares and passes on Rapid 10.EZ Transit Base Pass AcceptedStarting March 17, 2019, the EZ Transit Pass Zone 1 will no longer be required to ride Rapid 10. Regular and S/D/M customers may board Rapid 10 with an EZ Transit Base Pass.Additional Resources:BBB Fare InformationTAP Card InformationLike the moves we’re making? Share your thoughts with us! Go to SMBigBlueBus on Facebook, @smbigbluebus on Twitter, or @bigbluebus on Instagram.Wed, 13 Feb 2019 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/FREE-Wi-Fi-Now-Available-on-Select-Buses.aspxFREE Wi-Fi Now Available on Select BusesFREE Wi-Fi Now Available on Select Buses - We’ve upgraded your ride!Big Blue Bus (BBB) customers can now read, snap, and stream onboard nineteen (19) of our newest 40-foot buses!Over the next few months, BBB will be retrofitting additional buses with free Wi-Fi. Moving forward, Wi-Fi will be standard on all new BBB buses.Connect to BBB Wi-Fi in 5 Easy Steps!1. Lookout for the green Wi-Fi decal (shown above) on buses 1808 through 1827.2. Select the “Free BBB WiFi” network on your mobile device.3. Review the “Acceptable Use Policy” and “Privacy Policy.”4. Tap “I Agree to Terms” at the bottom of your screen.5. Enjoy the ride!Like the moves we’re making? Share your thoughts with us! Go to SMBigBlueBus on Facebook, @smbigbluebus on Twitter, or @bigbluebus on Instagram.Mon, 11 Feb 2019 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/We%E2%80%99re-Improving-Your-Bus-Stop-Experience.aspxWe’re Improving Your Bus Stop ExperienceWe’re Improving Your Bus Stop Experience - Solar-powered Real-time Signs and LED Lighting Coming Your Way!In October 2018, Big Blue Bus (BBB) asked customers to help identify bus stops most in need of enhancements, including lighting and bus arrival information. BBB heard from more than 500 customers! By using customer feedback and ridership data, BBB was able to determine which 190 high-volume stops it will retrofit with solar-powered real-time signs and LED lights.In late February 2019, real-time signs and LED lights will be installed at 166 City of Los Angeles bus stops and 10 City of Santa Monica large bus shelters. LED lights will be added to 14 small bus shelters also in Santa Monica. In total, these stops average 26,908 daily pick-ups – each weekday, improving the bus stop experience for 61 percent of all customers systemwide.The new additions combined with existing real-time signs means that 76 percent of all BBB customers will soon have access to bus arrival information. You can look forward to: Enhanced Customer Safety• Equipped with two (2) push-button activated LED lights.• Increased customer safety and enhanced customer visibility in low light conditions.Greater Access to Real-time Information• Bus arrival information can be easily read in daylight.• When the push-button is activated, a text-to-speech audio annunciator will inform customers when the next bus is arriving.• Information displayed will be compliant with the Americans with Disabilities Act (ADA) character size requirements.• Signs will be programmed to display timely information about detours and bus stop closures.Commitment to Sustainability• Real-time signs, lights and audio will be powered by renewable energy, which is generated through solar panels located above each sign. • The signs will be manufactured using recycled aluminum and non-toxic batteries. Selected Bus Stop MapVisit the map to locate the selected bus stops in BBB’s service area or take a look below.Like the moves we’re making? Share your thoughts with us! Go to SMBigBlueBus on Facebook, @smbigbluebus on Twitter or @bigbluebus on Instagram.Thu, 07 Feb 2019 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Director-s-Year-End-Letter.aspxDirector's Year-End LetterDirector's Year-End Letter - Dear Big Blue Bus Customers: In 1928, the Santa Monica Municipal Bus Lines got its start operating eight vehicles in our signature blue and white colors along Pico Boulevard. Since then, Big Blue Bus has flourished into a 200-vehicle mobility provider connecting our community, residents, and visitors with mobility and opportunity. This year marks our 90thbirthday, and we could not have achieved this milestone without you, our loyal customers. Thank you for your continued patronage and support of Big Blue Bus. We also credit our enduring success to the many current and former employees who have made this organization a leader in the provision of public transportation services to the City of Santa Monica and the Westside of Los Angeles. As we welcome 2019 with excitement, let us reflect on some highlights from 2018: We deployed state-of-the-art buses. Purchased and placed into service seven (7) 30-foot and nineteen (19) 40-foot near-zero emission buses allowing us to retire 25 of our oldest LNG buses, and reduce the average age of our bus fleet to 4.7 years. Received over $9 million in grant and local funding for new bus purchases. We adopted a zero-emissions policy with Santa Monica City Council support. Initiated the zero-emissions program by purchasing our first electric bus to be delivered in Spring 2019. Work has already started on purchasing the next 13 to 15 electric buses and charging units. We introduced new technology. Upgraded our operations and planning software, helping to deliver better service to our customers. Upgraded our mobile fare payment service, Token Transit, and continue to evaluate future enhancements that improve the customer experience. We engaged our customers. Hosted public meetings and conducted an online survey to receive public feedback on proposals on how best to deliver future service. Community input has informed our proposals and strategy for March 2019 service changes. Conducted four customer focus groups to gain critical first-hand customer insights about service needs and priorities. Distributed over 10,000 free TAP cards to our customers and community. Surveyed customers to better understand where to deploy 200 real-time signs with solar lights in early 2019. We launched new mobility-focused programs. Initiated Blue to Business, a discounted employer pass program that provides unlimited rides to participating employers. Launched Mobility On-Demand Every Day (MODE), a re-branded Dial-A-Ride service, to provide seniors and disabled residents in Santa Monica on-demand service through the Lyft app or wheelchair accessible vans. Ridership has increased by over 100% and MODE is providing over 4,000 trips monthly to members, many of whom live at or below the poverty line. We celebrated safety. Received the 2017 APTA Gold Safety Award for outstanding accident prevention and for reducing our preventable accidents and passenger incidents.&#160; Recognized 343 Motor Coach Operators (MCOs) and Maintenance staff who accumulated more than 2,101 years of safe driving and 535 years of safe workplace practices.&#160;We thank and acknowledge William Alvarenga, Greg Jones, Darryl Banks, Norman Mays, and Earl Collins who all had over 25 years of safe driving, and Bill Figueroa with 33 years of workplace safety. We prepared a new workforce. Trained and graduated 41 new operators while 12 new staff joined the BBB team. Getty Modica, Transit Maintenance Manager, was honored with the inaugural Transit Maintenance Director of the Year by Metro Magazine. As we close out this year of celebration, I encourage you to&#160;watch our 90th Anniversary video, which celebrates our rich history, our employees, and most of all our customers. Thank you for being an integral part of the Big Blue Bus family. Sincerely, Edward F. King Director of Transit ServicesThu, 20 Dec 2018 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/90th-Anniversary-Video.aspx90th Anniversary Video90th Anniversary Video - Watch customers and staff share their thoughts on Big Blue Bus celebrating 90 years of excellence.Thu, 06 Dec 2018 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/BBB-is-Proposing-Service-and-Fare-Adjustments---September-2018-Public-Hearings.aspxBBB is Proposing Service and Fare Adjustments - September 2018 Public HearingsBBB is Proposing Service and Fare Adjustments - September 2018 Public Hearings - Big Blue Bus hosted the&#160;following Public Hearings in September, on proposed service and fare adjustments for March 2019: Wednesday, September 5, 2018 | 6-8pm Felicia Mahood Multipurpose Center 11338 Santa Monica Blvd.Los Angeles, 90025Wednesday, September 12, 2018 | 12-2pm Santa Monica Main Library 2nd Floor Multi-Purpose Room 601 Santa Monica Blvd.Santa Monica, 90401Wednesday, September 12, 2018&#160;| 6-8pm Santa Monica Main Library 2nd Floor Multi-Purpose Room 601 Santa Monica Blvd.Santa Monica, 90401 Proposed Service &amp; Fare Adjustments Big Blue Bus is proposing changes in four (4) areas: Route and schedule changes to adjust underperforming routes with light ridership, tradeoffs on how to address service in these corridors, and/or increase service where customers use it most. Minor fare change for Rapid 10 Express customers. Introduction of an on-demand pilot providing weekend service on three corridors (Routes 5, 15, 41, and 42) where ridership is too light even for smaller buses. Introduction of a pilot to test a shuttle service next summer that would operate from the Downtown Santa Monica Expo Line Station to the Santa Monica Pier. Route &amp; Schedules Changes Click below to view the proposed changes by route: Route 1 Route 2 Route 3 Rapid 3 Route 5 Route 7 Rapid 7 Route 9 Rapid 10 Route 14 Route 15 Route 17 Route 18 Routes 41 &amp; 42 Route Number Proposed Service Changes Route 1 Improve Saturday frequency to every 12 minutes from 1:00pm to 5:00pm due to high customer demand. Route 2 Improve weekday frequency of UCLA-bound service to every 15 minutes from 6:30am to 7:00am. Improve weekday frequency of Santa Monica and UCLA-bound service to every 12 minutes from 7:00am to 9:00am and 3:00pm to 6:00pm, every 15 minutes from 9:00am to 3:00pm and 6:00pm to 7:00pm, and every 20 minutes from 7:00pm to 10:00pm. Route 3 On all days, shorten service and end route at Aviation Blvd. and Century Blvd., and facilitate connections to the new Metro Rail Crenshaw Line at Aviation/Century Station. Aviation Station Green Line would no longer be served by Route 3. Improve frequency to offset the discontinuation of Rapid 3 midday weekday and all weekend service: Improve weekday frequency to every 12 minutes from 9:00am to 2:00pm, every 15 minutes from 2:00pm to 8:00pm, and every 20 minutes from 8:00pm to 11:45pm for both directions. Improve weekend frequency to every 15 minutes until 8:00pm, every 20 minutes for Santa Monica-bound trips until 11:15pm, and every 20 minutes for Aviation Station-bound trips until 11:45pm. Rapid 3 On all days, shorten service and end route at Aviation Blvd. and Century Blvd., and facilitate connections to the new Metro Rail Crenshaw Line at Aviation/Century Station. Aviation Station Green Line would no longer be served by Rapid 3. Discontinue Rapid 3 midday weekday and all weekend service in both directions due to low customer demand: Change weekday frequency to every 12 minutes until 9:00am and from 2:00pm to 6:00pm; and every 15 minutes from 6:00pm to 6:30pm. Discontinue weekday service between 9:00am and 2:00pm, and after 6:30pm (use Route 3 instead). Discontinue weekend service (use Route 3 instead). Route 5 Discontinue weekday Palms Station-bound trips at 5:55am, 6:20am, 6:40am, 7:00am, 6:50pm, 7:20pm, and 7:50pm. Discontinue weekday Santa Monica-bound trips at 6:30pm, 6:55pm, and 7:25pm. Discontinue weekend service due to low customer demand and introduce new weekend on-demand service. See below for more details. Route 7 Extend the route to the Wilshire/Western Purple Line Station on all days. Improve weekday frequency to every 14 minutes from 5:00am to 10:00pm, and every 20 minutes until 11:45pm. Improve Saturday frequency to every 15 minutes from 5:30am to 7:00pm, and every 20 minutes until 11:45pm. Improve Sunday frequency to every 15 minutes from 6:00am to 7:00pm, every 20 minutes for Wilshire/Western Station-bound trips until 11:45pm, and every 20 minutes for Santa Monica-bound trips until 10:45pm. Rapid 7 Change weekday frequency to every 14 minutes for Santa Monica-bound trips from 5:00am until 6:00pm, then every 20 minutes for Santa Monica-bound trips until 7:00pm. Change weekday frequency to every 14 minutes for Wilshire/Western Station-bound trips from 6:40am until 6:00pm, then every 20 minutes for Wilshire/Western Station-bound trips until 9:00pm. Discontinue weekend service (use Route 7 instead). When combined with Route 7 trips, the proposed changes increase service to the Wilshire/Western Station to every 7 minutes during the day and every 10 minutes at night. Route 9 Improve weekday frequency for Pacific Palisades-bound trips to every 16 minutes from 7:14am until 9:06am. Improve weekday frequency for Santa Monica-bound trips to every 20 minutes from 2:00pm until 5:05pm. Discontinue weekday Pacific Palisades-bound trips at 8:01pm, 8:42pm, and 9:47pm. Discontinue weekday Santa Monica-bound trips at 8:10pm, 9:15pm, and 10:20pm. Improve weekend frequency to every 30 minutes. End weekend service at 7:00pm. Rapid 10 Discontinue all weekday trips with the exception of three (3) downtown LA-bound morning trips at 6:17am, 6:37am, and 6:57am. And, three (3) Santa Monica-bound evening trips at 4:55pm, 5:25pm, and 5:55pm. Reduce&#160;Regular Rapid 10 fare from $2.50 cash to match the local fare;$1.25 cash or $1.10 with TAP Stored Value. Reduce Senior/Disabled/Medicare (S/D/M) fare from $1 cash to $0.50 cash or $0.50 with TAP Stored Value. Eliminate Rapid 10 upgrade fee (Regular $1.25 or S/D/M $0.50) when using Big Blue Bus pre-paid passes. Discontinue the use of the Regular 30-Day Express Pass and the S/D/M 30-Day Express Pass. Route 14 On all days, extend service south from Playa Vista to Inglewood via I-405 to connect with the new Metro Rail Crenshaw Line (opens late 2019) and Metro Line 115. Improve weekday frequency to every 15 minutes during peak hours and every 20 minutes off-peak hours to encourage additional ridership. Route 15 Discontinue&#160;weekend&#160;service due to low customer demand and introduce new weekend on-demand service. See below for more details. Route 17 Extend weekend service from the VA Medical Center and end the route at UCLA while providing additional access to Westwood. Improve weekend frequency to every 30 minutes to provide more frequency and make the service more attractive to Palms residents. Route 18 Change the terminus to UCLA's Gateway Plaza on all days to reduce bus crowding at Hilgard Terminal and provide Santa Monica-bound service from the center of the UCLA campus, and to provide service on the Gayley Ave. corridor for northwest campus residents. Extend Sunday service from Brentwood to Gateway Plaza. Discontinue weekday service after 7:00pm. Discontinue Saturday service after 8:00pm. Discontinue Sunday Santa Monica-bound trips after 7:00pm. Routes 41 &amp; 42 Discontinue weekend service due to low customer demand and introduce new weekend on-demand service. See below for more details. New On-Demand Service Pilot BBB proposes a on-demand service pilot to complement its fixed route service. Under the pilot, BBB would utilize smaller vehicles and a more flexible service design, to bring rides to passengers when and where they need them. Instead of waiting for an infrequent and often empty weekend bus, passengers on routes 5, 15, and 41/42 will be able to call a car or wheelchair accessible van to take them along the route corridor on weekends. This type of service design has a lower cost per passenger than running a bus with few people on board, enabling BBB to provide more service to more people at a lower cost. Integrating with BBB fixed route service, as well as MODE, Blue at Night, and the On-Demand Service Pilot are part of a larger shift at BBB towards a more diverse and sustainable model for mobility. Service Days &amp; Locations Saturday &amp; Sunday on-demand service along the route corridors of routes 5, 15, and 41-42. Service Hours All trips must begin and end between 7am and 7pm. Service Area Zones On-Demand zone are linear, reflecting the shape of each route as it runs on weekdays. The zone extends 100 feet into driveways and parking lots from the curb edge along each route. Customers must begin and end their trip within a single route zone. Provider Service will be provided by Lyft shared ride. Additional service for people with disabilities will be provided using a wheelchair accessible van. Fares Passenger pays $2.00 regular fare or $1.00 Senior/Disabled/Medicare fare for rides costing up to $10.00 on Lyft. Passenger pays all costs of Lyft rides over $10.00 S/D/M passengers must be registered with BBB to received the reduced $1 fare on Lyft, or they have the option to pay the regular $2 fare if not registered. Wheelchair accessible van riders may pay with cash on board, or may prepay and keep an account balance with BBB. Booking a Ride Customers can book a ride on Lyft using a published coupon code on the Lyft app. Customers needing the wheelchair accessible van (WAV) can call BBB to reserve a ride. Reservations for the WAV ride must be made in advance during regular customer service hours. WAV reservations can be made up to 7-days before your trip. New Downtown Santa Monica Shuttle BBB proposes as a one-season summer pilot aimed at capturing new customers seeking a shuttle that will connect them from the Downtown Santa Monica Station to popular destinations, such as the Santa Monica Beach and Pier, Third Street Promenade, etc. Service Days &amp; Hours Pilot operates seven days a week from July 1, 2019, to September 2, 2019 (Labor Day). Runs every 15 minutes between 10:00am and 8:00pm. Fare Interagency transfer from Metro Rail to Big Blue Bus and vice versa is $0.50 Regular and $0.25 Senior/Disabled/Medicare. Regular fare is $1.25 cash or $1.10 with TAP Stored Value. Senior/Disabled/Medicare fare is $0.50 cash or with TAP Stored Value. Service AreaThu, 16 Aug 2018 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Paperless-Transfers-on-TAP-Begin-July-15th.aspxPaperless Transfers on TAP Begin July 15thPaperless Transfers on TAP Begin July 15th - Transfer on 2nd Boarding (TO2B) will officially launch on July 15, 2018. Here's what you need to know about the transition to paperless transfers on TAP. What is TO2B? Beginning July 15, transfers between agencies will be exclusively on TAP. What this means for you: You must load Stored Value (cash value) on a TAP card to transfer between TAP-participating transit agencies; paper transfers will not be issued after July 14. Riders using cash, Token Transit, BBB paper passes, or student identification cards will no longer be able to purchase a paper transfer. Pay with TAP when you board, then tap again when you transfer to another agency, and your transfer fare will be automatically deducted from your Stored Value. Why TO2B? TO2B offers many benefits to you: Lower fare  with your TAP card on BBB - regular TAP fare is $1.10, compared to $1.25 cash fare Save the quarters for laundry day, transfer fares are automatically calculated and deducted from your TAP card loaded with Stored Value Faster boarding with transfers on TAP cards everyone gets to their destination faster Increased transfer window from 2 hours to 2.5 hours How to Prepare for TO2B Step 1: Get a TAP card A TAP card is a durable, reusable, smart card that works as your bus pass. It costs $2 and can be purchased at the following locations: In-Person - Blue: The Transit Store or any TAP vendor location Online - taptogo.net by creating a free TAP account By Phone - 866.TAPTOGO (1.866.827.8646) Metro Rail Ticket Vending Machines - Located at all Metro Rail Stations Senior, Disabled, and Medicare riders may apply for a free, Reduced Fare TAP card. Check qualifications and application instructions on TAP's website. Seniors can attend our monthly workshop at the Ken Edwards Center, held on the first Wednesday of every month at 1:00pm College/Vocational School Students should check with their institutions for TAP card purchasing options K-12 students' parents can apply for their children at taptogo.net Step 2: Load Stored Value onto your TAP card Stored Value is a specified amount of money that you load onto your card, using cash or credit, debit and prepaid cards. That money can be used to pay for rides, agency passes, and transfer fares. With Stored Value, your fare is automatically calculated and deducted from your account every time you tap. You can load Stored Value in the same four ways you can purchase a tap card: in-person, online, by phone (1.866.827.8646), and at Metro Rail ticket vending machines. Step 3: Ride with BBB and Our Transit Partners! First Trip of Your Journey The fare for your first trip must be paid with a TAP card, or else you will be required to pay full fare on the second trip. TAP your preloaded card on BBB or the TAP participating agency's validator, located on the bus or at a Metro Rail station. A green screen and a positive beep means you are ready to ride! A red screen and negative beep means you need to load your card. Check out the table below to see what transfers look like under TO2B using a TAP card loaded with Stored Value.   BBB to Metro (or any TAP participating agency) with TAP Metro to BBB with TAP Trip 1 Fare* $1.10 $1.75 Transfer Time 2.5 hours 2.5 hours Trip 2 Fare* $0.50 $0.50 Total Trip Cost* $1.60 $2.25 * The fare amount will vary depending on Regular fare or Senior/Medicare/Disabled fare.** There are no BBB to BBB transfers.Second Trip of Your Journey You will have two-and-a-half (2.5) hours to transfer to the next bus or train. Only one transfer is allowed during the 2.5-hour window. TAP your card a second time on the next agency's TAP validator, located on the bus or at a Metro Rail station. A green screen and a positive beep means you are ready to ride! A red screen and negative beep means you need to load your card. You are now ready to ride with paperless transfers on TAP. See you on board!Tue, 29 May 2018 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Adventure-Starts-Here.aspxAdventure Starts HereAdventure Starts Here - Let Big Blue Bus (BBB) take you on your next Los Angeles adventure! With convenient stops near beautiful beaches, fun local attractions, and world-class shopping, dining and entertainment, there's always something new to discover on BBB! Explore, play and unwind when you leave your car at home and ride BBB to exciting destinations throughout Santa Monica and Los Angeles. And if it's your first time riding Big Blue Bus, watch our How to Ride video for quick tips to get you rolling on BBB!   To help get you on your way, here are some fun activities that are easily accessible on BBB, and great for all ages: Jump to a destination: Los Angeles International Airport (LAX) Marina del Rey Venice Santa Monica Pier Shopping UCLA Downtown Los Angeles Los Angeles International Airport (LAX) Get there on: Route 3 or Rapid 3 Going on a weekend getaway? Skip the traffic and crowded, paid parking lots by riding BBB to LAX. Take BBB to LAX City Bus Center then catch the free Lot C Shuttle bus directly to your terminal. For more information, visit: bigbluebus.com/lax. Marina del Rey Get there on: Routes 3, Rapid 3, or 18 Officially established in 1965, this small coastal community located just south of Venice Beach has many waterfront activities to offer visitors. Take your friends or family members out for a relaxing day in Marina del Rey. Things to do: Dine with sunset views on one of the Marina's dinner cruises. Rent a paddleboard and navigate your way around the calm cove protected waters. Listen to live music at Fisherman's Village every Saturday and Sunday afternoon; check the Marina del Rey Visitors Bureau website for the current lineup. Venice Get there on: Routes 1 or 18 Popular for its carefree attitude and laid-back style, Venice is a vibrant beach town with a variety of activities. Avoid searching for parking on the busy streets and lots, and let BBB take you there. Things to do: Take a stroll through the picturesque Venice Canals, while admiring the charming houses and pedestrian bridges. Shop the fashion-forward stores of Abbot Kinney, and stop at Blue Star Donuts for a quick snack break. Go with the flow of the bustling Venice Boardwalk while taking in its street performers, skate park, and famous Muscle Beach. Santa Monica Pier Get there on: Routes 1, 2, 3, Rapid 3, 5, 7, Rapid 7, 8, 9, Rapid 10, or 18 Opened in 1909, the Santa Monica Pier is one of Santa Monica's most iconic and Instagramable landmarks. With Playland Arcade, Pacific Park rollercoasters, restaurants and a beautiful ocean view, the Pier is full of fun activities for the whole family. Things to do: Take a free Historical Walking Tour to learn about the Pier's 100+ year history; offered every Saturday and Sunday at 11 am and 12 pm starting at Pier Shop. Rent a Breeze Bike and ride along the boardwalk. Check the Santa Monica Pier website for all upcoming events. Shopping Get there on: Routes 5 (Century City), 18, 41, or 42 (Montana Avenue) From the Westfield Century City Mall to the Montana Avenue Shopping District, use BBB to help fulfill all your shopping needs. Things to do: Sign up for a cooking class and learn how to make signature Italian dishes at Eataly in Westfield Century City Mall. Walk the 10-block stretch of Montana Avenue in Santa Monica and pop into the many local boutiques. Catch some of your favorite classic films at the independent Aero Theatre on Montana Avenue. UCLA Get there on: Routes 1, 2, 8, Rapid 12, 17, or 18 Whether you're a student, local or visitor, the University of California Los Angeles (UCLA) is a world-renowned public university with a scenic campus perfect for an afternoon getaway. In addition, the surrounding Westwood neighborhood offers entertainment for everyone, with restaurants and the historic Fox Theater. Things to do: Escape the city and find relaxation in the seven-acre Mildred E. Mathias Botanical Garden. Enjoy made-to-order ice cream sandwiches with fresh baked cookies at Diddy Riese in Westwood.  Bring a picnic and enjoy the sun on the grass near the famous Janss Steps. Downtown Los Angeles Get there on: Rapid 10 (weekdays only) The imaginative Walt Disney Concert Hall and neighboring Broad Museum are two architectural and cultural institutions that offer a variety of events in Downtown Los Angeles. Whether you are going to a show or seeking out new and old attractions, Downtown Los Angeles is easy to get to on BBB. Things to do: Line up early at the Broad Museum for free entry to see Eli Broad's incredible collection of art. Try the local food stalls at Los Angeles' historic Grand Central Market. Roam Olvera Street's Mexican Marketplace and discover the rich cultural history of Los Angeles. Tag and tell us about your next BBB adventure on Facebook and Twitter: #BlueAdventure.Tue, 15 May 2018 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/A-Year-End-Letter-from-BBB-Director-Ed-King-.aspxA Year End Letter from BBB Director Ed King.A Year End Letter from BBB Director Ed King. - Dear Valued Customers: As we approach the end of 2017, I wanted to thank all of our customers and our community for their tremendous support and patronage during the year.&#160;It has been a memorable year, one that we look back upon with pride.&#160;We are honored to serve you as a vital transportation resource, by providing significant value and enhancing the wellbeing of our community, by improving mobility options in Santa Monica and on the Westside.&#160;&#160; With that framework in mind, below are some of our major accomplishments in 2017: Technology innovations for greater safety - The Mobileye collision-avoidance sensor system was installed on a portion of our fleet in July, to help our bus operators further reduce incidents with pedestrians, cyclists, and other vehicles.&#160; New programs and technology solutions to improve your experience on Big Blue Bus - Introduction of our mobile fare payment app, Token Transit&#160;- BBB's mobile phone app launched in early April, providing customers the convenience of paying their fares using their smartphones.&#160; Launched the Lincoln Bus-Only Lane, LiNC, on November 20&#160;to help improve travel time and bus speeds on Lincoln Boulevard.&#160;We anticipate travel times on Route 3 and Rapid 3 to improve by 6-8 minutes per trip, saving customers more than 60-hours per year, when riding in both directions. This means faster service to and from LAX, and improved connection to Metro Rail's Green and Expo Lines. Los Angeles Magazine&#160;recently commended the Lincoln project in its article on how bus-only lanes can help move more people around Los Angeles County.&#160; New fares and passes that make Big Blue Bus a great option - Santa Monica's City Council approved a two-year pilot Youth Pass&#160;Program reducing the price of BBB's 30-Day Youth Pass to $19. The reduced price became effective January 2017 and provides unlimited rides during a consecutive 30-day period to all riders between five and eighteen years of age. In November, we launched a discount&#160;for customers paying with Stored Value on TAP ($1.10 fare) instead of cash and an annual unlimited-ride pass for $500. Regional and local partnerships that improve the way we move - Continuing to work with our regional colleagues at Long Beach, Culver City, Norwalk and LA Metro to address ridership trends and to provide creative solutions and recommendations on how to improve mobility in the entire region.&#160; Launch of Blue to Business&#160;Pass Program, which aims to establish partnerships with employers in our service area and to motivate their employees to ride Big Blue Bus by providing discounted passes. Continued leadership in fleet sustainability to ensure efficiency and environmentally responsible practices - Replaced 25 LNG buses with new CNG Near-Zero Emissions&#160;40-foot Gillig buses in January and February; and we will add seven new 30-foot buses between February and March of 2018 to operate on some of our North-South service corridors.&#160;The new fleet will be fueled with Renewable Natural Gas (RNG) - a conversion that took place in 2016.&#160; &#160; The BBB team is focused on continuing to provide you more mobility options, while improving quality of life and customer value through reliable and creative service. We wish you and your loved ones a warm holiday season. Thank you and we look forward to serving you in 2018 as we reach our 90-year service milestone. Sincerely, Ed King Director of Transit ServicesThu, 14 Dec 2017 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Discounted-One-Way-Fare---New-Annual-Pass-Available-on-TAP!.aspxDiscounted One-Way Fare & New Annual Pass Available on TAP!Discounted One-Way Fare & New Annual Pass Available on TAP! - Big Blue Bus has introduced the following fare changes to help speed up travel time and provide more convenient, cost-effective, and flexible options for paying your Big Blue Bus fare: Discounted Regular, one-way fare price  for TAP Card users, from $1.25 to $1.10 New Regular Big Blue Bus Annual Pass for $500 Please note: No changes to Senior/Disabled/Medicare cash fares and passes All other pass prices remain the same Discounted Fares on TAP Discounted Fares on TAP Big Blue Bus customers purchasing a Regular, one-way fare using a TAP Card loaded with Stored Value will enjoy a new base fare price of $1.10 - that's a $0.15 savings per trip! Cash users will continue to pay the regular $1.25 rate. TAP Tip: Rapid 10 customers can save up to $0.30 per trip, when paying both the base fare and upgrade fee on TAP, for a total of $2.20. Please note that two separate TAP Cards loaded with Stored Value each are required to complete this transaction. What is TAP? TAP is a durable, reloadable card that can be used for seamless travel throughout LA County. It replaces the need to carry cash or coins to pay your bus fare, by allowing you to electronically load the card with Stored Value or an EZ transit pass, which can be used on any regional transit agency. Additionally, all Regular Big Blue Bus passes (Day Pass, 7-Day Pass, 13 Rides Pass, 30-Day Pass, and 30-Day Rapid 10 Express Pass) are available on TAP. How to Purchase Fares on TAP TAP Cards are available for purchase for a one-time fee of up to $2. Cards can be reloaded online (taptogo.net), by phone (1.866.TAPTOGO), in-person at Blue: The Transit Store (1444 4th Street, Santa Monica), Ticket Vending Machines at any Metro Rail Station, or at TAP vendor locations in LA County. How TAP Works on Big Blue Bus To use TAP on Big Blue Bus, your card must be pre-loaded with Stored Value, a Big Blue Bus pass, or an EZ transit pass. When boarding the bus, simply tap your card on the bus validator. A positive "beep" and "GO" message means that you've successfully paid your fare, and you may proceed to board the bus. It's that easy! To learn more about buying and loading your Big Blue Bus fare on TAP, visit: bigbluebus.com/TAP. Unlimited Rides for 365 Days with the NEW Big Blue Bus Annual Pass Get unlimited rides on Big Blue Bus for one (1) year, with our new $500 Annual Pass! The convenient pass is ideal for monthly pass customers, who can now save up to $100 annually - that's two months free! The pass is valid for Regular Local and Rapid 10 Express service, and is only available on TAP. TAP Tip: Sign up for Balance Protection on taptogo.net. Should your TAP Card be lost or stolen, any unused balance will be returned to you on a new card. With discounted single-ride fares on TAP, and the introduction of our new Annual Pass, it's never been easier or more affordable to choose Big Blue Bus. We thank you for being a valuable customer, and hope to see you on-board soon!Wed, 25 Oct 2017 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Discontinuation-of-LA-Metro-Tokens-on-Big-Blue-Bus.aspxDiscontinuation of LA Metro Tokens on Big Blue BusDiscontinuation of LA Metro Tokens on Big Blue Bus - Big Blue Bus is updating its policy regarding the acceptance of LA Metro tokens on-board our buses. As part of the first phase of Big Blue Bus' token discontinuation efforts, Metro tokens will no longer be accepted on Big Blue Bus effective July 1,&#160;2017.&#160; Phase two will include the discontinuation of Big Blue Bus tokens, effective December 31, 2017.&#160;Instead of tokens, Big Blue Bus will launch a 1-Ride TAP-enabled card (coming in September) for $1.25*, the same price as the single-ride token. *For Rapid 10 customers, there is an upgrade fee of $1.25. Frequently Asked Questions Why are you discontinuing the use of Metro tokens? Since Metro tokens are valued at $1.75, you may be over-paying by $0.50 when riding Big Blue Bus, which is only $1.25.&#160; Can I use Metro tokens on Metro Rail or Metro buses? You may continue to use Metro tokens on Metro Rail or Metro buses at your discretion. What happens if I use a Metro token on Big Blue Bus after July 1st? If you attempt to use a Metro token on Big Blue Bus after the discontinuation date, the token will be rejected by the farebox and the Operator will ask you to pay the full $1.25 fare in cash (or $2.50 if riding Rapid 10).Fri, 30 Jun 2017 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/BBB-is-Proposing-Fare-Adjustments-%E2%80%93-Public-Hearing.aspxBBB is Proposing Fare Adjustments – Public HearingBBB is Proposing Fare Adjustments – Public Hearing - Please review the proposal and attend one of the following Public Hearings in September: Wednesday, September 5, 2018 | 6-8pm Felicia Mahood Multipurpose Center 11338 Santa Monica Blvd.Los Angeles, 90025Wednesday, September 12, 2018 | 12-2pm Santa Monica Main Library 2nd Floor Multi-Purpose Room 601 Santa Monica Blvd.Santa Monica, 90401Wednesday, September 12, 2018&#160;| 6-8pm Santa Monica Main Library 2nd Floor Multi-Purpose Room 601 Santa Monica Blvd.Santa Monica, 90401Can't attend a public hearing but still want to share your feedback? Write us at santamonicaworks.com, or take our online survey! [button: I want to take the survey!] Your feedback is valuable and we look forward to reviewing your comments. Proposed Service &amp; Fare Adjustments Big Blue Bus is proposing changes in four (4) areas: Route and schedule changes to adjust light ridership service and increase services riders use most. A minor fare change that affects on Rapid 10 passengers. Introduction of a pilot demand response service on weekends on three corridors where ridership is too light even for our smaller buses. Introduction of a downtown Santa Monica summer only Rail to Pier Shuttle. Route &amp; Schedules Changes View the proposed changes by route: Route 1 Route 2 Route 3 Rapid 3 Route 5 Route 7 Rapid 7 Route 9 Rapid 10 Route 14 Route 15 Route 17 Route 18 Routes 41 &amp; 42 Route Number Proposed Service Changes 1 Improve Saturday frequency to every 12 minutes from 1:00pm to 5:00pm due to high customer demand. 2 Improve weekday frequency of UCLA-bound service to every 15 minutes from 6:30am to 7:00am. Improve weekday frequency of Santa Monica and UCLA-bound service to every 12 minutes from 7:00am to 9:00am and 3:00pm to 6:00pm, every 15 minutes from 9:00am to 3:00pm and 6:00pm to 7:00pm, and every 20 minutes from 7:00pm to 10:00pm. 3 On all days, shorten service and end route at Aviation Blvd. and Century Blvd., and facilitate connections to the new Metro Rail Crenshaw Line at Aviation/Century Station. Aviation Station Green Line would no longer be served by Route 3. Improve frequency to offset the discontinuation of Rapid 3 midday weekday and all weekend service: Improve weekday frequency to every 12 minutes from 9:00am to 2:00pm, every 15 minutes from 2:00pm to 8:00pm, and every 20 minutes from 8:00pm to 11:45pm for both directions. Improve weekend frequency to every 15 minutes until 8:00pm, every 20 minutes for Santa Monica-bound trips until 11:15pm, and every 20 minutes for Aviation Station-bound trips until 11:45pm. Rapid 3 On all days, shorten service and end route at Aviation Blvd. and Century Blvd., and facilitate connections to the new Metro Rail Crenshaw Line at Aviation/Century Station. Aviation Station Green Line would no longer be served by Rapid 3. Discontinue Rapid 3 midday weekday and all weekend service in both directions due to low customer demand: Change weekday frequency to every 12 minutes until 9:00am and from 2:00pm to 6:00pm; and every 15 minutes from 6:00pm to 6:30pm. Discontinue weekday service between 9:00am and 2:00pm, and after 6:30pm (use Route 3 instead). Discontinue weekend service (use Route 3 instead). 5 Discontinue weekday Palms Station-bound trips at 5:55am, 6:20am, 6:40am, 7:00am, 6:50pm, 7:20pm, and 7:50pm. Discontinue weekday Santa Monica-bound trips at 6:30pm, 6:55pm, and 7:25pm. Discontinue weekend service due to low customer demand and introduce new weekend on-demand service. See below for more details. 7 Extend the route to the Wilshire/Western Purple Line Station on all days. Improve weekday frequency to every 14 minutes from 5:00am to 10:00pm, and every 20 minutes until 11:45pm. Improve Saturday frequency to every 15 minutes from 5:30am to 7:00pm, and every 20 minutes until 11:45pm. Improve Sunday frequency to every 15 minutes from 6:00am to 7:00pm, every 20 minutes for Wilshire/Western Station-bound trips until 11:45pm, and every 20 minutes for Santa Monica-bound trips until 10:45pm. Rapid 7 Change weekday frequency to every 14 minutes for Santa Monica-bound trips from 5:00am until 6:00pm, then every 20 minutes for Santa Monica-bound trips until 7:00pm. Change weekday frequency to every 14 minutes for Wilshire/Western Station-bound trips from 6:40am until 6:00pm, then every 20 minutes for Wilshire/Western Station-bound trips until 9:00pm. Discontinue weekend service (use Route 7 instead). When combined with Route 7 trips, the proposed changes increase service to the Wilshire/Western Station to every 7 minutes during the day and every 10 minutes at night. 9 Improve weekday frequency for Pacific Palisades-bound trips to every 16 minutes from 7:14am until 9:06am. Improve weekday frequency for Santa Monica-bound trips to every 20 minutes from 2:00pm until 5:05pm. Discontinue weekday Pacific Palisades-bound trips at 8:01pm, 8:42pm, and 9:47pm. Discontinue weekday Santa Monica-bound trips at 8:10pm, 9:15pm, and 10:20pm. Improve weekend frequency to every 30 minutes. End weekend service at 7:00pm. Rapid 10 Discontinue all weekday trips with the exception of three (3) downtown LA-bound morning trips at 6:17am, 6:37am, and 6:57am. And, three (3) Santa Monica-bound evening trips at 4:55pm, 5:25pm, and 5:55pm. Reduce&#160;Regular Rapid 10 fare from $2.50 cash to match the local fare;$1.25 cash or $1.10 with TAP Stored Value. Reduce Senior/Disabled/Medicare (S/D/M) fare from $1 cash to $0.50 cash or $0.50 with TAP Stored Value. Eliminate Rapid 10 upgrade fee (Regular $1.25 or S/D/M $0.50) when using Big Blue Bus pre-paid passes. Discontinue the use of the Regular 30-Day Express Pass and the S/D/M 30-Day Express Pass. Route 14 On all days, extend service south from Playa Vista to Inglewood via I-405 to connect with the new Metro Rail Crenshaw Line (opens late 2019) and Metro Line 115. Improve weekday frequency to every 15 minutes during peak hours and every 20 minutes off-peak hours to encourage additional ridership. Route 15 Discontinue&#160;weekend&#160;service due to low customer demand and introduce new weekend on-demand service. See below for more details. Route 17 Extend weekend service from the VA Medical Center and end the route at UCLA while providing additional access to Westwood. Improve weekend frequency to every 30 minutes to provide more frequency and make the service more attractive to Palms residents. Route 18 Change the terminus to UCLA's Gateway Plaza on all days to reduce bus crowding at Hilgard Terminal and provide Santa Monica-bound service from the center of the UCLA campus, and to provide service on the Gayley Ave. corridor for northwest campus residents. Extend Sunday service from Brentwood to Gateway Plaza. Discontinue weekday service after 7:00pm. Discontinue Saturday service after 8:00pm. Discontinue Sunday Santa Monica-bound trips after 7:00pm. Routes 41 &amp; 42 Discontinue weekend service due to low customer demand and introduce new weekend on-demand service. See below for more details. New Demand Response Pilot Service BBB proposes a demand response pilot service to complement its fixed route service. Under the pilot, BBB would utilize smaller vehicles and a more flexible service design, to bring rides to passengers when and where they need them. Instead of waiting for an infrequent and often empty weekend bus, passengers on routes 5, 15, and 41/42 will be able to call a car or wheelchair accessible van to take them along the route corridor on weekends. This type of service design has a lower cost per passenger than running a bus with few people on board, enabling BBB to provide more service to more people at a lower cost. Integrating with BBB fixed route service, as well as MODE and Blue at Night, the Demand Response Pilot services are part of a larger shift at BBB towards a more diverse and sustainable model for mobility. Service Days &amp; Locations Saturday &amp; Sunday demand response service along the route corridors of routes 5, 15, and 41-42. Service Hours All trips must begin and end between 7am and 7pm. Zones Demand response zone are linear, reflecting the shape of each route as it runs on weekdays. The zone extends 100 feet into driveways and parking lots from the curb edge along each route. Customers must begin and end their trip within a single route zone. Provider Service will be provided by Lyft shared ride. Additional service for people with disabilities will be provided using a wheelchair accessible van. Fares Passenger pays $2.00 regular fare or $1.00 Senior/Disabled/Medicare fare for rides costing up to $10.00 on Lyft. Passenger pays all costs of Lyft rides over $10.00 S/D/M passengers must be registered with BBB to received the reduced $1 fare on Lyft, or they have the option to pay the regular $2 fare if not registered. Wheelchair accessible van riders may pay with cash on board, or may prepay and keep an account balance with BBB. Booking a Ride Customers can book a ride on Lyft using a published coupon code on the Lyft app. Customers needing the wheelchair accessible van (WAV) can call BBB to reserve a ride. Reservations for the WAV ride must be made in advance during regular customer service hours. WAV reservations can be made up to 7-days before your trip. New Downtown Santa Monica Shuttle BBB proposes as a one-season summer pilot aimed at capturing new customers seeking a shuttle that will connect them from the Downtown Santa Monica Station to popular destinations, such as the Santa Monica Beach and Pier, Third Street Promenade, etc. Service Days &amp; Hours Pilot operates seven days a week from July 1, 2019, to September 2, 2019 (Labor Day). Runs every 15 minutes between 10:00am and 8:00pm. Fare Interagency transfer from Metro Rail to Big Blue Bus and vice versa is $0.50 Regular and $0.25 Senior/Disabled/Medicare. Regular fare is $1.25 cash or $1.10 with TAP Stored Value. Senior/Disabled/Medicare fare is $0.50 cash or with TAP Stored Value. Service Area [Insert Service Area Map]Fri, 30 Jun 2017 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/LiNC--A-Reimagined-Lincoln-Blvd.aspxLiNC: A Reimagined Lincoln BlvdLiNC: A Reimagined Lincoln Blvd - Santa Monica's Lincoln Boulevard is getting a makeover. The City is making a series of improvements to transform the corridor into a friendlier environment for pedestrians, cyclists, and transit customers. These changes will occur over a 1.25-mile stretch, between the I-10 Freeway overpass and City limits at Ozone Avenue. You can expect to see more trees and a new peak-hour Bus-Only Lane for Big Blue Bus' Route 3 and Rapid 3, running during peak commute hours, from 7am - 9am (northbound) and 4pm - 7pm (southbound) on weekdays. The Bus-Only Lane will improve bus flow and save Big Blue Bus commuters travel time. For more information, please visit lincsm.net.Wed, 14 Jun 2017 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/BBB-Accepts-Mobile-Tickets.aspxBBB Accepts Mobile TicketsBBB Accepts Mobile Tickets - Purchase and store your Big Blue Bus (BBB) pass with a smartphone, via a mobile app called "Token Transit." Similar to TAP, Token Transit will offer you another great alternative to cash, while helping you board faster and easily manage your bus fare from your mobile device. Customers can use a credit card or Apple Pay to purchase BBB single ride and monthly passes from anywhere! Passes can be purchased for immediate use, or if you're planning ahead, they can be stored on Token Transit for future trips on BBB. How it Works Here's how to pay for your BBB pass with a mobile device, in just 4 easy steps: 1. Download&#160;"Token Transit" from Google Play (Android) or the App Store (iPhone). 2. Purchase Select a BBB fare type, from a single ride to a monthly pass. 3. Activate When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account. 4. Validate Follow instructions in the app to validate your ticket using the validator, or by showing your ticket to the Operator. The Fine Print If you plan on using Token Transit for BBB trips, here are a few things you'll want to keep in mind: At this time, Token Transit can be used only&#160;on BBB as a valid form of fare payment. Be sure to load your pass on your smartphone prior to boarding BBB. Wait until the bus approaches the stop before activating your pass. You cannot purchase interagency transfers on Token Transit. Transfers must be purchased on your TAP card. A separate pass is still required when transferring from one BBB to another BBB. To purchase reduced fare mobile tickets, Youth and S/D/M customers must first visit Blue: The Transit Store to verify eligibility. Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com. BBB customer service representatives can assist with all other questions; just dial 310-451-5444. Frequently Asked Questions Can I request a refund? Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at help@tokentransit.com. &#160; When do I need an internet connection? An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once every 90 minutes thereafter. &#160; Why can't I purchase and activate my tickets through the City of Santa Monica's Wi-Fi network (City Wi-Fi)? Users must accept the Wi-Fi terms of service in order to use the City Wi-Fi network. Open your phone's internet browser and accept the terms of service. You can then use the Wi-Fi network to purchase and use tickets within the City of Santa Monica. &#160; Which BBB passes are available on Token Transit? All Regular BBB passes are available on Token Transit. &#160; Can I buy transfers to other BBB buses on Token Transit? No, we do not sell transfers from one BBB to another. You will need to purchase another pass, which you can do through Token Transit. &#160; Can I buy transfers to other transit agencies (interagency transfers) through Token Transit? No, not at this time. Transfers&#160;must still be purchased on board BBB with your TAP card. &#160; Does this work with TAP? Are they connected? No, Token Transit is separate from TAP. It's simply another way to pay to ride Big Blue Bus without having to carry cash. &#160; Is EZ Pass available on Token Transit? No, not at this time. Only Big Blue Bus pass products are available on Token Transit.&#160; Once activated, how long do I have to use my pass? Single ride passes will expire 30 minutes from the time of activation. &#160; How do I know if my pass is active? Active passes will be displayed under "Passes in use," which immediately appears when the Token Transit app is opened. &#160; Is there a record of expired passes? Yes, you can view a log of your past actions by going to your Account Settings and selecting 'History'. There will be a new entry every time you use a pass. &#160; Can I have a receipt for my pass purchase? Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account. &#160; What if my battery dies while my pass is active? You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone's battery dies while your pass is active. &#160; What happens to my account if I lose my phone? Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information. &#160; Is my credit card information secure? All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server. &#160; I don't have a credit or debit card. Can I go to the Transit Store with cash or a check to pay for and load passes onto the app? No. The only form of payment accepted on Token Transit is credit or debit card. If you prefer other payment methods, then TAP may be a better option for you. We can load stored value or passes onto a TAP card at our Transit Store (1334 5th St., Santa Monica, CA 90401). &#160; I'm taking a group of students on BBB for a field trip. Rather than pay cash or go to the Transit Store in advance to buy paper passes, can I use the Token Transit app? Yes! You can purchase a 13-ride pass, but you will need to activate each individual ride using the Token Transit app. &#160; I need help with the app! Who can help me? Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com. BBB customer service representatives can assist with all other questions, just dial 310-451-5444. We look forward to seeing you (and your smartphone) on board BBB!Fri, 07 Apr 2017 00:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Fare-Change-Coming-January-10,-2016.aspxFare Change Coming January 10, 2016Fare Change Coming January 10, 2016 - In October, Santa Monica City Council approved a new fare structure for Big Blue Bus.  The new fares will take effect on January 10, 2016.  A summary of changes is below: 1. No change - Senior/Disabled/Medicare cash fares and passes.  2. Reduction - Regular and Youth 30-Day Pass prices. 3. New - Regular 7-Day Pass. 4. Increase - REGULAR fare cash price from $1.00 to $1.25, 30-Day Rapid 10 Express passes, 13-Rides passes and tokens.    Fare Media Current Fare New Fare Change Base Cash Fare $1.00 $1.25 $0.25 Rapid 10 Express Cash Fare $2.00 $2.50 $0.50 Senior/Disabled/Medicare Cash Fare $0.50 $0.50 No change Senior/Disabled/Medicare Rapid 10 Express Cash Fare $1.00 $1.00 No change Token $1.00 $1.25 $0.25 2 Tokens Rapid 10 Express $2.00 $2.50 $0.50 Day Pass $4.00 $4.00 No change in price. Pass will require Rapid 10 upgrade fee of $1.25. Senior/Disabled/Medicare Day Pass $1.50 $1.50 No change Rolling 7-Day Pass (Local) N/A - New $14.00 N/A - New Pass will require Rapid 10 upgrade fee of $1.25. 13-Rides Pass $12.00 $14.00 $2.00 Senior/Disabled/Medicare 13-Rides Pass $6.00 $6.00 No change Regular 30-Day Pass $60.00 $50.00 -$10.00 Senior/Disabled/Medicare 30-Day Pass $24.00 $24.00 No change Youth 30-Day Pass $40.00 $38.00*               ($28 in 2016) -$2.00                                  (* -$12.00 for 2016)  Regular Rapid 10 Express 30-Day Pass $80.00 $89.00 $9.00 Senior/Disabled/Medicare Rapid 10 Express 30-Day Pass $40.00 $40.00 No change *UCLA Students: 50¢ copay remains the same with a valid BruinCard. Click to see full flyer.Thu, 10 Dec 2015 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/A-Fix-Is-In-the-Works-for-Forward-Facing-Flip-Up-Seats.aspxA Fix Is In the Works for Forward Facing Flip-Up Seats A Fix Is In the Works for Forward Facing Flip-Up Seats - Due to identified safety concerns, last April 2014 BBB and many other transit agencies eliminated seating on buses with forward facing seats. We do understand the inconvenience as more customers have had to stand on crowded trips. Thank you for your patience over the past year as we proactively sought a solution. We are very pleased to announce that a fix is underway. Early in 2015 the Santa Monica City Council approved BBB's proposal to modify the seating area to make the area safer for customers. Barriers will be installed over the next three months on all BBB buses, making two more seats available for your use. Modifications will likely be completed by mid-summer.  Should you have further inquiries about the seating, below are some answers to your questions that may provide further clarification on this issue. Q: How long is this modification expected to take? BBB is beginning the modifications in early May and expects to have the front seating on all buses modified by mid-summer 2015. When the modifications are complete, two more seats will be available for customer use.  Q: Why were the forward facing flip-up seats made unavailable? The bus manufacturer asked all transit agencies, including Santa Monica, to disable these seats. This new design modification is being taken as a preventative safety measure for all our customers. Q: Will this affect wheelchair access? No. Disabling the front-facing flip-up seats does not affect wheelchair access and the modification will still allow for access.Mon, 04 May 2015 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Expo-Integration-Plan-Update.aspxExpo Integration Plan UpdateExpo Integration Plan Update - A big thank you to all our customers who participated over the last 18 months and also to those who came out to BBB's Expo Integration Plan public hearing last night.  The City Council unanimously approved BBB's Expo Service Integration Plan.   Our work is only just beginning as our team works to prepare for an 11% increase in service. These tasks include:  Customer Service: Sharing information with customers on the proposed phasing of this plan Graphic Design: Developing maps and timetables for new routes  Human Resources: Hiring almost 20 new motor coach operators Training: New skills for new operators and new route training for existing 250 bus operators Maintenance: Purchasing new vehicles Facilities: Adding 200 new bus stops to our network Planning: Evaluating new services to meet performance standards  With your help as well, our efforts to provide greater service and connectivity with the upcoming light rail will provide more convenient transportation options throughout BBB's service area. Stay tuned for details as we prepare to implement service changes over the course of the next 12 months in anticipation of the opening of Expo Light Rail Service in Spring 2016.  Now begins the Evolution of Blue. Join us for the ride.     BBB presented an updated proposal at a Santa Monica City Council Public Hearing on April 28th.  See the full plan here. Big Blue Bus worked with hundreds of stakeholders over the past two years and planning staff has took thousands of YOUR comments into consideration to produce the final service proposal.     Resources &amp; Maps See the Staff Report for City Council Meeting on April 28th, 2015. See the Attachment with detailed maps.   Proposed Big Blue Bus Route Map (click image below for a higher resolution PDF).     Next Steps With City Council's unanimous approval on April 28th, 2015,  the first phase of implementation will begin with Service Changes in August. More information will be available later this spring.     Major Project Milestones Start Finish First Expo Online Survey Jun 2013 Sep 2013 Data Collection, Establish Baseline of Existing Conditions Oct 2013 Dec 2013 Create an Anticipated Demand Model Jan 2014 May 2014 First Round of Community Meetings Feb 2014 Apr 2014 Second Expo Online Survey Feb 2014 Jun 2014 Create Dedicated Web Page for Project May 2014 Jul 2014 Route Design &amp; Implementation Plan of BBB Services Mar 2014 Nov 2014 Publish Draft Expo Integration Proposal Jun 2014 Jun 2014 Second Round of Community Meetings Jul 2014 Aug 2014 Third Expo Online Survey Jul 2014 Oct 2014 City Council Study Session on Plan Dec 2014 Dec 2014 Final Service Recommendations and Adoption of Plan by City Council March 2015 March 2015 Public Hearings April 2015 April 2015 Promote Council Decisions May 2015 June 2016 Implement Service Changes Aug 2015 Aug-Sep 2016 Follow Up Study June 2017 Dec 2017Thu, 30 Apr 2015 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Big-Blue-Bus-is-Updating-its-Title-VI-Policies.aspxBig Blue Bus is Updating its Title VI PoliciesBig Blue Bus is Updating its Title VI Policies - Big Blue Bus is clarifying our approach to complying with Civil Rights Law with a new policy document entitled Title VI Service Standards and Policies, and an update to an existing document titled Service, Design, Performance and Implementation Guidelines.    View documents (click link): NEW: Title VI Service Standards and Policies  Normas y políticas de servicio del Título VI (Spanish version) UPDATED: Service, Design, Performance and Implementation Guidelines Spanish version of the Service, Design, Performance and Implementation Guidelines is available upon request. All requests must be made at least three working days in advance of the Public Hearing on Monday, May 11, 2015. Please call 310.458.1975, extension 5541.Versión en español está disponible bajo solicitud. Todas las solicitudes deben hacerse por lo menos tres días hábiles antes de la audiencia pública el lunes 11 de mayo de 2015. Por favor llame al 310.458.1975, extensión 5541. Please note the comment period closed April 5th.   PUBLIC HEARING Big Blue Bus will review all public comments received by April 5th, 2015 deadline and may make adjustments to the draft policies as necessary. The final proposal will be presented for approval at a Public Hearing during the Disabilities Commission Meeting on May 11, 2015. The hearing will begin at 6pm at the Ken Edwards Center in downtown Santa Monica (1527 4th St., Santa Monica, CA 90401). View the Public Hearing AGENDA here. Current Title VI information is already posted on our website - you may review it here.  For more information about Title VI and our update process, please read these frequently asked questions below.   FREQUENTLY ASKED QUESTIONS  What is Title VI? Title VI is a Federal law enacted as part of the Civil Rights Act of 1964 that protects persons from discrimination based on their race, color, or national origin in programs and activities that receive Federal financial assistance. Big Blue Bus, as a recipient of federal funding, must comply with all Title VI regulations.  Why does Big Blue Bus need to adopt these policies? To comply with the Federal Transit Administration's (FTA) Title VI update, Big Blue Bus must adopt three new Title VI policies to assess the impacts of a major service change on low-income and minority populations. These three Title VI policies are required by the FTA to help agencies such as Big Blue Bus avoid, minimize, or mitigate disproportionately high and adverse impacts on minority and low-income persons.  How will these policies be used? Big Blue Bus will use these policies to evaluate service and fare changes that meet the proposed definition of a "major service change" in the draft Major Service Change policy. All major service changes are subject to a service/fare equity analysis. The service/fare equity analysis will utilize the defined thresholds in the draft Disparate Impact Policy and the draft Disproportionate Burden policy to determine if the proposed service/fare change results in an adverse impact on minority populations or a disproportionate burden on low-income populations. Depending on the outcome of the service/fare equity analysis, Big Blue Bus may modify or move forward with adopting the proposed change.  What are other agency's thresholds? Title VI policy thresholds vary between different agencies and are reflective of each agency's unique population. Los Angeles County Metropolitan Transportation Authority (Metro) has adopted a 5% disparate impact and disproportionate burden threshold. Foothill Transit has adopted a 15% disparate impact and disproportionate burden threshold. The FTA recommends a threshold between 5%-20%. Big Blue Bus has proposed a 15% disparate impact and disproportionate burden threshold.  What is the public's role in this process? Big Blue Bus sought public comment on the three proposed Title VI policies that are included in the draft Title VI Service Standards and Policies document. The comment period closed on April 5, 2015.   Public Hearing Big Blue Bus will review all public comments received by April 5th, 2015 deadline and may make adjustments to the draft policies as necessary. The final proposal will be presented for approval at a Public Hearing during the Disabilities Commission Meeting on May 11, 2015. The hearing will begin at 6pm at the Ken Edwards Center in downtown Santa Monica (1527 4th St., Santa Monica, CA 90401).     PREGUNTAS FRECUENTES ¿Qué es el Título VI? El Título VI es una ley federal aprobada como parte de la Ley de Derechos Civiles de 1964, que protege a las personas contra la discriminación en base a su raza, color u origen nacional, en los programas y actividades que reciben asistencia financiera federal. Como receptor de fondos federales, Big Blue Bus debe cumplir con todos los reglamentos del Título VI. ¿Por qué Big Blue Bus debe adoptar estas políticas? Para cumplir con la actualización del Título VI de la Administración Federal de Transporte (FTA, por sus siglas en inglés), Big Blue Bus debe adoptar tres nuevas políticas del Título VI para evaluar los impactos de un cambio importante en el servicio, en las poblaciones de bajos ingresos y pertenecientes a grupos minoritarios. Estas tres políticas del Título VI son requeridas por la FTA, para ayudar a las agencias de transporte, como Big Blue Bus, a evitar, minimizar o mitigar los impactos desproporcionadamente altos y adversos en las personas de bajos ingresos y pertenecientes a grupos minoritarios. ¿Cómo se utilizarán estas políticas? Big Blue Bus utilizará estas políticas para evaluar los cambios en los servicios y tarifas que cumplen con la definición propuesta de "cambio importante en el servicio", en el borrador de la Política de cambio importante en el servicio. Todos los cambios importantes en el servicio están sujetos a un análisis de equidad de servicio/precio. El análisis de equidad de servicio/precio utilizará los umbrales definidos en el borrador de Política de impacto desigual y en el borrador de Política de carga desproporcionada, para determinar si las propuestas de cambio en el servicio/tarifas resultarían en un impacto negativo en las poblaciones de grupos minoritarios, o en una carga desproporcionada a las poblaciones de bajos ingresos. En función del resultado del análisis de equidad de servicio/precio, Big Blue Bus puede modificar o seguir adelante con la adopción de un cambio propuesto. ¿Cuáles son los otros umbrales de la agencia? Los umbrales de la política del Título VI varían entre las diferentes agencias, y son un reflejo de la población única de cada agencia. La Autoridad Metropolitana de Transporte del Condado de Los Ángeles (Metro) ha adoptado un umbral del 5% para el impacto desigual y la carga desproporcionada. Foothill Transit ha adoptado un umbral del 15% para el impacto desigual y la carga desproporcionada. La FTA recomienda un umbral entre el 5% y el 20%. Big Blue Bus ha adoptado un umbral del 15% para el impacto desigual y la carga desproporcionada. ¿Cuál es el papel del público en este proceso? Big Blue Bus solicitó comentarios del público sobre las tres políticas propuestas del Título VI, incluidas en el borrador del documento de normas y políticas de servicio del Título VI. El periodo de comentarios se cerró el 5 de abril de 2015.   Audiencia Pública    Big Blue Bus revisará todos los comentarios del público recibidos por el 5 de abril de 2015 feche límite y podría hacer modificaciones al borrador de políticas según sea necesario. La propuesta final se presentará en una audiencia pública durante la reunión de la Comisión de Discapacidades para su aprobación el 11 de mayo 2015. La audiencia comenzará a las 6pm en el Centro de Ken Edwards en el centro de Santa Mónica (1527 4th St., Santa Monica, CA 90401).Thu, 05 Mar 2015 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Check-Out-The-Proposed-Redesigned-BSIP-Seat.aspxCheck Out The Proposed Redesigned BSIP SeatCheck Out The Proposed Redesigned BSIP Seat - Provide Your Feedback on the Redesigned Seat &amp; Be Entered to Win a 30-Day Pass (Worth $60) Take A Seat. Stay Awhile.  Throughout February, Big Blue Bus customers and community members will be able to view and sit on the two prototypes of BBB's proposed seat redesign at one of six locations around the City. Customers are asked to provide their feedback on the functionality of the seat through a survey posted online (www.bigbluebus.com/BSIPseatsurvey). Customers may view and sit on the two prototype seats at the following locations starting on the following dates: 1/29 to 2/1     Ken Edward Center- street level drop off plaza. 2/2 to 2/4        Montana and 17th 2/5 to 2/8        Lincoln Blvd &amp; Ashland Ave (northbound)  2/9 to 2/11        Lincoln Blvd &amp; Montana Ave (northbound) 2/12 to 2/15     Wilshire &amp; 16th Street/Santa Monica UCLA Hospital (eastbound) 2/16 to 2/19     Santa Monica &amp; 22nd /St John's Hospital (westbound) 2/19     Tour Complete   Customers are encouraged to complete the survey online in order to be eligible to win the 30-Day Pass, but may also find hard copies at the Ken Edwards Center or by downloading the PDF here. Customers may also complete the survey by phone by calling Big Blue Bus at 310-451-5444.    The Process  In developing the plan for redesigning the seat, Big Blue Bus sought to include feedback from riders and stakeholders throughout the process and seeks to obtain buy-in on the final design. The original bus stop design was only available for viewing at the BBB yard for the public to view and try using. With the redesign, we will be installing it in six different places around the City so that as many people as possible can have a chance to try it out and provide feedback. The two seats being installed in the public right-of-way reflect extensive feedback on two prior prototypes during the fall from members of the City's Disabilities Commission and the Commission on Senior Community as well as a group of frequent bus riders of varying ages (millennials to seniors) and physical health. Now it is your turn. We invite everyone to sit in the redesigned prototype seat. Seat A and Seat B, as we are calling them, look similar but have modest differences in seat height, depth, and width which might affect your comfort and the seat's functionality. To solicit your feedback, we have developed a survey. To develop the survey, we did a review of the literature to identify best practices for collecting insights from the public on street furniture. Because of where we are in the project (construction has already commenced), we have structured the questions to gather your preferences as they relate to a project in progress. Ultimately, we want a seat that is universal so that we get the feedback we need in order to finalize the design of a chair that is accessible to as many people as possible. When the seat design is finalized, we will begin fabricating the pieces. The seat base and back will be installed on top of existing single seats. What will not be changing for most stops is how the seats are sited. At medium- and high-volume stops, the seats are sited so that riders can find shade somewhere during the day, although there is no guarantee that the shade will be cast over a seat. The requirement BBB worked with was to develop a schematic design to provide shade. Rain is such a rare occurrence so the requirement to provide shade took priority. You spoke; we're listening. We look forward to being in touch.   Visual Assets You may download high resolution photos by right clicking the links below. Seat A &amp; B together at Ken Edwards Center Seat A Seat B Selected References Easter Seals Project In Action: Accessible Community Transportation In Our Nation. Retrieved from http://es.easterseals.com/site/EcommerceDownload/Universal_Design_FactSheet-5821.pdf?dnl=90752-5821-761N6ivu74JPUrFe on July 15, 2014. Easter Seals Project Action. Creating Accessible and Safe Bus Stops. Retrieved from http://www.projectaction.org/CoriTest/CreatingAccessibleAndSafeBusStops.aspx  on July 15, 2014. 2010 ADA Standards for Accessible Design. URL: http://www.ada.gov/regs2010/2010ADAStandards/2010ADAstandards.htm. Ewing, R. (2001). Using a visual preference survey in transit design. Public Works Management Policy. Vol 5, pp. 270. Crouch, J., Lee, M., Carswell, C. M., Patrick, T., Seidelman, W., Sublette, M. (2013). Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Vol 57, pp. 1490. Law, P. and Taylor, B. D. Shelter from the Storm: Optimizing distribution of bus shelters in Los Angeles. Transportation Research Board Record 1753, Paper No. 01-2992.Wed, 28 Jan 2015 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Route-3---Rapid-3--New-Transfer-Cards-for-Metro-Rail.aspxRoute 3 &amp; Rapid 3: New Transfer Cards for Metro RailRoute 3 &amp; Rapid 3: New Transfer Cards for Metro Rail - Attention Route 3 and Rapid 3: Effective March of 2014, the typical BBB interagency transfers will be replaced by special TAP cards for riders who are transferring to Metro Rail. The card is good for one ride only on Metro Rail. Affected station: Green Line Aviation StationWhen you board the bus, just follow these simple steps for an easy transfer:    Tell the operator you want to buy a transfer to Metro Rail.  Pay for the transfer; the operator will hand you a paper TAP card (shown below).  At Metro Rail stations, tap your card at the turnstile or validator.  Please note: The card is good for one ride only on Metro Rail. The card cannot be reloaded or reused.Mon, 25 Nov 2013 00:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Big-Blue-Bus-Retiring-Local-Transfers-Beginning-January-1,-2014.aspxBig Blue Bus Retiring Local Transfers Beginning January 1, 2014Big Blue Bus Retiring Local Transfers Beginning January 1, 2014 - As part of BBB's commitment to keeping its fares low, the retirement of "local" transfers will begin January 1, 2014. With the introduction of new fareboxes and the "Azul" smartcard in the Spring of 2014, the elimination of local transfers will help expedite your boarding times while impacting the least amount of riders (approximately 3.8 percent). Senior/Disabled/Medicare riders will not experience an increase in fares, since the heavily discounted day pass will remain at $1.50.   As the demand for EZ transit and TAP passes increases, BBB is also looking to simplify fare options to keep you moving. The launch of Azul will give you more flexibility with fare payment features such as the ability to add value in any amount to your card and/or load pre-paid passes such as the BBB day pass.   To keep things convenient for you, BBB will continue the sale and acceptance of interagency transfers (IATs) to transfer between BBB and other transit agencies.   The following multi-ride passes may be a good option for you:     Regular Senior, Disabled, Medicare (S/D/M) Youth (ages 5-18) Regular Fare $1* $.50** $1* Day pass: Unlimited rides in a single service day on Local and Rapid 10 buses. $4 $1.50 - 13 Rides Pass: 13 rides for the price of 12. $12* $6** - 30 Day Pass (Local): Unlimited rides in a 30 day period. $60* $24** - 30 Day Pass (Express): Unlimited rides in a 30 day period including all Local and Rapid 10 buses. $80 $40 - Student 30 Day Pass: Unlimited rides in a 30 day period. - - $40* * To board Rapid 10 with this fare or pass, you’ll need to pay a $1 upgrade fee. ** To board Rapid 10 with this fare or pass, you’ll need to pay a $.50 upgrade fee.Fri, 22 Nov 2013 08:00:00 -0800https://www.bigbluebus.com/Newsroom/News/Open-Letter-from-Ed-King,-Director-of-Transit-Services.aspxOpen Letter from Ed King, Director of Transit ServicesOpen Letter from Ed King, Director of Transit Services - Dear Big Blue Bus Customers &amp; Friends:   We are deeply saddened by the tragic events of this past Friday. Our hearts ache for the victims and their families. The senseless and random nature of what took place can diminish our confidence in the most routine things - going to work, going to school, riding the bus, going about our day, and just living our lives. The other dimension of what took place on Friday is the unparalleled professionalism, bravery and humanity demonstrated by the men and women of the City's Police, Fire, Big Blue Bus, City Manager's Office, and more, together with the many residents who did their part.     I want to share with you that I could not be more proud of the motor coach operator of the bus that was caught in the monstrous series of events. The operator acted quickly and tactically to get her customers out of harm's way. She, together with a relief operator on board, rendered smart and selfless service. And, had it not been for customers working together with the operator of our bus, the outcome might have been worse. While much of what took place in those seconds to minutes can be chalked up to instinct, the reality is that we are always better when we act together toward a common purpose. This is the case in the face of danger. It is no less the case in the way we navigate our routine matters.     While nothing can undo what occurred, we are resolved to do all that we can to help our community recover from Friday's senseless tragedy. Getting back to routine is a step. For many of us, it starts with resuming our lives as we know it. Going to work. Going to school. Riding the bus. Living our lives. Know that we at the Big Blue Bus join you as we, too, are navigating our way back to what was once routine and what feels like home. For us, it is service to you, our customers, that is the comfort of our daily routine. It is what we love. We are proud to serve you and sincerely thank you for the privilege.   Sincerely,   Ed King Director of Transit ServicesMon, 10 Jun 2013 08:00:00 -0700https://www.bigbluebus.com/Newsroom/News/Service-Animal-Policy-Update.aspxService Animal Policy UpdateService Animal Policy Update - Big Blue Bus welcomes service animals onto all our buses.     The service animal must be trained to do work or tasks directly related to the individual’s disability. If you meet the outlined requirements, no license is required, but you may be asked to confirm that your animal is a service animal.   A few things to keep in mind when bringing your service animal on board a Big Blue Bus: You are responsible for the supervision and actions of your animal while on board. The animal must be in a harness, a leash, or be secured in some way; or the individual must maintain effective control by voice, signals or some other effective means. The animal must not be disruptive and/or pose a direct threat to the health and safety of others. With few exceptions, the animal is expected to remain on the floor. The animal must be housebroken.Thu, 18 Apr 2013 08:00:00 -0700