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Customer Policy

At Big Blue Bus, we believe ensuring the safety and well-being of our customers is a priority. The Customer Code of Conduct reinforces the safety of all our customers and Operators, and supports a culture of respect and accountability on both sides.

  • Pay the right fare – there are no free rides: Failure to pay for your ride can result in a fine. Pay as you get on the bus. Reduced fare customers must show proof of discount status. 
  • Do not distract the driver or bother others: Interfering with the safe operation of a transit vehicle is not only illegal, but hazardous to you and everyone else. If you threaten the operator or another passenger, you could wind up in cuffs. 
  • Don’t smoke! There is no smoking on buses or at bus stops (this includes e-cigarettes). 
  • Use headphones and respect others' privacy: Groove, jam, rock out to your own soundtrack. Don’t share it with others. 
  • Make the ride comfortable for everyone: Designated seats at the front of every bus are reserved for seniors and customers with disabilities. Please surrender your seat to these customers when they board. 
  • Don’t eat or drink on board: You’re welcome to bring non-alcoholic beverages with you. Just make sure it’s in a container with a sealed lid – and take the container with you when you leave. 
  • Say no to sprawl: Your bag belongs on your lap, not on the seat next to you. If you’re standing, make room by moving to the back of the bus. Large items cannot block the aisle. Removal is at the discretion of your Motor Coach Operator. 
  • Use only G-rated words: Using profanity or derogatory statements is not tolerated and can get you removed from the bus. 
  • Flammable substances are prohibited: Leave the gasoline, car batteries, fireworks, flammable solutions, firearms, and other hazardous substances at home.
  • No shirt, no shoes - you know the rest: Customers without shirts or shoes will be refused service. 
  • Pets must be in a carrier: Service animals are exempt. 
  • Keep it clean: Respect those who will ride after you. Keep your feet off the seats and take litter with you when you leave. 
  • Use your inside voice: If you talk on your phone, be mindful of your language, keep your voice low and your call brief. 
  • Only small surfboards allowed: Surfboards under 6 feet are allowed on board, but they must not block the isle or take up any seats.
  • Fold your strollers: Only double strollers carrying two children may make use of the wheelchair area, and only if there are not already other customers in that space.