Modified Hours
Blue: The Transit Store is now open with modified hours. Big Blue Bus customers can safely visit the store to purchase passes and Stored Value on TAP, pay for MODE rides, get trip planning assistance, and more.
Customer Service Call Center
Day
|
Hours
|
Monday - Friday
|
7:30AM - 5PM
|
Saturday & Sunday
|
Closed
|
Blue: The Transit Store
Day
|
Hours
|
Monday - Thursday
|
8:30AM - 5PM
|
Friday*
|
12PM - 4PM
|
Saturday & Sunday
|
Closed
|
*Important: Blue: The Transit Store will open on alternate Fridays only, beginning June 25.
Schedule an Appointment
You can now schedule an appointment at Blue: The Transit Store, for in-person assistance with contactless fare payments. During your appointment, we’ll explain how TAP and mobile tickets work, and help you start riding Big Blue Bus without cash.
Book an appointment
New Health & Safety Measures
To protect the wellbeing of our customers and staff, we have implemented the following health and safety measures at Blue: The Transit Store.
Face Coverings Required
Visitors must wear a face covering at all times while inside the store, and when waiting to enter. Face coverings may include fabric masks, bandanas, scarves, and neck gaiters, so long as they fully cover your nose and mouth.
Guidelines for Children & Persons with Disabilities
Children under the age of two (2) should not wear a face covering, nor should anyone who has trouble breathing, or is unable to remove the covering without assistance. Children between the ages of two (2) and eight (8) should only wear a face covering with help and supervision from an adult.
Limited Occupancy
No more than six (6) people are allowed inside Blue: The Transit Store at any time. Customers must use the intercom at the main entrance to request access into the facility; only one (1) person may enter at a time. Please do not enter if you have a fever and/or feel sick.
Social Distancing
Upon entering, customers must check in at the kiosk, pull a paper ticket, and wait to be called to the appropriate window. While inside, please stand at the designated floor markers and keep at least six (6) feet apart from others.
Cleaning and Sanitizing
We are conducting elevated cleaning and sanitizing nightly, to help protect against the spread of COVID-19. Additionally, high touch areas inside the store (i.e. handrails, counters, ticket kiosk, etc.) are disinfected every 60 minutes during business hours. Hand sanitizing stations are available throughout the facility, and customers are encouraged to sanitize their hands before and after visiting.
Customers are strongly encouraged to make contactless payments at the store, using a credit, debit, or prepaid card. Please note that Customer Service Assistants cannot accept bills over $20.00.
To learn more about what we are doing to keep our customers and staff safe, please visit: bigbluebus.com/welcomeback. We look forward to serving you again!