No smoking, eating or drinking is allowed on the bus. All pets, except guide and service dogs must be in a pet carrier.

All Big Blue Buses are equipped with wheelchair lifts or ramps for wheelchair patrons. For more specific information, call 310-451-5444.

We also ask that you please save the front seats of the bus for the elderly or persons with disabilities.

Patrons With Disabilities

The Big Blue Bus currently provides wheelchair accessible service on all of its lines. Schedules are available on Big Blue Buses in display racks located near the front entrance of the bus or they may be obtained by calling the Big Blue Bus information office at 310-451-5444. If you are a person with a disability using our service for the first time, do not hesitate to identify yourself as such, as this will help our customer service staff to better serve you.

1. Be sure that you are at the proper bus stop to catch the bus you need. An accessible bus stop will have an international symbol displayed on the lower-right hand corner of the Big Blue Bus sign.
2. As the bus approaches your stop, be sure it is the correct bus before you try to board. Each Big Blue Bus has a destination sign over the windshield displaying the line name and number. The bus may also display a card sign in the lower windshield area, which further describes its destination.
3. Before preparing to board, please wait until other passengers have boarded and alighted. Position your wheelchair at least three feet back from the curb, since the lift platform or ramp will extend approximately 18 inches from the curb. Please listen and carefully follow any instructions given by the driver.
4. If using wheelchair-lift equipment, roll your chair forward onto the lift when the driver lowers the platform. Lock your wheelchair brakes. Once your chair is securely on the platform, the driver will activate a safety barrier to prevent your chair from rolling backward off the lift. If bus is equipped with a ramp (new 3800 series buses), simply roll your chair forward and make your way to the wheelchair securement area located on the front of the bus.
5. Once the lift has been activated, you will be raised to the level of the bus floor, where you can unlock your brakes and move off the lift.
6. As you pay your fare, please tell the driver the location where you want to deboard, to allow the driver to properly position the bus at your departure point. After paying your fare, you should carefully proceed to the wheelchair securement area located on the front curbside of the bus. You will need to turn your chair around and back into the securement clamp.
7. Your wheelchair must be properly secured and brakes set before the driver will move the bus. A seat belt is also provided as an added securement measure. Please let the driver know if you need assistance in securing your wheelchair or fastening your seat belt.
8. Please signal your departure approximately one block ahead of your stop by using the signal cord or tape located adjacent to the window.
9. When it is clear to, go to the front of the bus and wait for the driver to raise the lift and activate the safety barrier if using a wheelchair-lift equipped bus. Carefully roll your chair onto the lift facing out and lock your brakes. When the lift reaches the ground, the safety barrier will lower and you will be able to wheel away from the lift. If bus is equipped with a ramp, simply wheel forward after ramp has been placed on sidewalk and wheel away.